Job Description

Customer Engagement Advisor

Location:

Blackburn (office-based)

Hours:

Full-time or part-time available, rota-based covering core, evening and weekend hours

Salary:

Competitive base + commission

Make every conversation count. Help people live safely and independently at home.

Are you passionate about making a real difference in people's lives? Join

Careium UK

, a leading provider of technology-enabled care, supporting over half a million individuals across Europe to live safer, more independent lives. With a strong presence in the UK and a legacy of innovation, Careium delivers smart telecare solutions, from personal alarms and fall detectors to GPS trackers and home sensors, all monitored by our expert 24/7 response centre.

We're growing our

Private Pay (B2C)

service line and building a dedicated team to support individuals and families who are actively seeking independent living solutions. As part of this exciting expansion, we're looking for empathetic, confident professionals to join us and help shape the future of our direct-to-consumer services.

What You'll Be Doing

Customer Conversations & Guidance

Respond to inbound calls, web enquiries, and follow-up leads

Understand customer needs through active listening and thoughtful questions

Recommend the most suitable service package based on individual needs

Support customers through sign-up and onboarding with clarity and care

Customer Experience

Provide reassurance and clear guidance to customers and their families

Deliver exceptional service with sensitivity, especially to elderly or vulnerable individuals

Ensure customers fully understand pricing, features, and next steps

Compliance & Accuracy

Set up accounts and Direct Debit payments with precision

Ensure all interactions meet data protection and payment regulations

Keep accurate records in our CRM system

Retention & Quality

Promote quality sign-ups that stay active beyond onboarding

Support retention activities like care-check calls and proactive follow-ups

What You'll Bring

Essential

Experience in customer engagement

Strong communication and influencing skills

Confidence in guiding customers through decisions while maintaining trust

Empathy and professionalism when speaking with vulnerable people

Flexibility to work shifts including evenings and weekends

Desirable

Background in healthcare, alarm monitoring, insurance, telecoms or financial sector

Familiarity with Direct Debit or subscription-based services

Experience supporting elderly or vulnerable customers (training provided)

What You'll Receive

Competitive salary with uncapped commission

Shift premiums for evenings and weekends

Full training in product, customer support, compliance and safeguarding

Career progression as our B2C team grows

A meaningful role -- every conversation helps someone live safely and independently

Working Pattern

Standard office hours

Evening shifts (up to 11pm)

Weekend rotation (core hours)

Ready to make a real difference with every conversation?

Join

Careium UK

as a

Customer Engagement Advisor

, and help shape the future of independent living.

Job Types: Full-time, Permanent

Pay: 25,000.00-26,500.00 per year

Benefits:

Bereavement leave Company pension Employee discount Enhanced maternity leave Enhanced paternity leave Free parking Health & wellbeing programme Life insurance On-site parking Sick pay
Ability to commute/relocate:

Lancashire BB1 2QE: reliably commute or plan to relocate before starting work (required)
Application question(s):

Do you have any unspent criminal convictions under the Rehabilitation of Offenders Act 1974?
Experience:

Customer Service: 2 years (required) B2C Sales: 2 years (required)
Work authorisation:

United Kingdom (preferred)
Work Location: In person