Job Description

Full time 37 hours per week (evening and occasional weekends will be required)

Are you passionate about amplifying the voices of customers and making a real impact?

What you will be doing:

Ensuring the customers' voice is embedded at the heart of our decision making and reflected in the way we deliver our services. Support the customer engagement and influence manager to create and deliver a range of opportunities to listen to customers, ensuring that the feedback can influence service delivery. Using your strong project management skills to plan and deliver customer engagement projects from initiation to completion, whilst monitoring progress and demonstrating impact. Helping to deliver the customer engagement expectations set out in the Housing Regulatory Consumer Standards, Social Housing Act and the Building Safety Act. Promoting customer engagement and influence activities and ensuring the outcomes are widely shared to both customers and colleagues through a range of communications channels. Providing administrative support and training to bpha involved customers, and the service improvement panel to enable them to effectively scrutinise our performance. Building relationships internally with colleagues to ensure the successful delivery of customer engagement and influence projects.

We'd love to meet someone with:

Customer, community or resident engagement experience in a similar people focused role Excellent project planning and organisational skills Experience of carrying out consultations where listening and acting upon the feedback of residents/customers/community has led to positive change Excellent interpersonal skills and ability to build rapport easily with a diverse range of people Experience of facilitating workshops, focus groups and training Confident in analysing data, writing reports and demonstrating outcomes and impact Excellent verbal and written communication skills and record keeping Confidence to work independently and manage varied workload in a fast-paced environment. Knowledge of the social housing sector and importance of resident engagement


The successful applicant will need to have their own vehicle for regular travel to a variety of locations across bpha's operating areas.


To apply please complete the application form and include a personal statement that outlines how you meet the essential and where possible the desirable criteria for the role. Please also attach a CV.

Amongst what we offer you is:

A competitive salary of 32,240 per annum (inclusive of 2000 essential car user allowance) 28 days holiday PLUS Bank Holidays (rising to 33 days plus bank holidays with length of service) A generous contributory pension scheme Enhanced family leave Private health care Free life assurance Access to an extensive suite of wellbeing services and tools including a digital gym Opportunities for learning and development Discounted gym membership Retail discount scheme Hybrid Working


Successful candidates will need to complete a basic DBS application.

Closing Date 28th September 2025

INDMED


bpha is a Housing Association located in the Oxford to Cambridge arc, which is committed to providing its customers with high quality, value for money services whilst continuing to develop energy efficient, sustainable and affordable housing.


We are a leading provider and developer of affordable homes - for rent, sheltered, residential care and shared ownership.


We work together with communities - to improve opportunities, independence and quality of life for our residents, and to benefit the wider community. We bring people together, and run and support a wide range of community activities.


All the money we make is used to invest in existing homes, to enable us to build new homes, and to deliver new and improved services.


We own or manage over 19,500 homes and over 500 staff.