Job Description

Job Role

At MIB our people are passionate about making roads safer by getting uninsured and hit-and-run drivers off our roads. Working in partnership with the Police, Insurers and Government our collective aim is to make it a thing of the past but, until that's accomplished, we're here to compensate victims quickly, fairly and compassionately.


Last year we helped more than 42,000 people struck by uninsured and hit-and-run drivers and paid over 400 million in compensation to support victims rebuild their lives.



As our Customer Engagement Manager you'll be accountable for ensuring allocated customers are ready to go-live for the Navigate platform phase two launch. You'll build strong customer relationships and ensure all accountable parties are aware of the Navigate requirements and are working to achieve the target go live date, working across programmes to support customer engagement and readiness.

Key OutputsTo have planned and proactive engagement with clients, focussing on developing an action plan that will see them successfully transition over to Navigate on time Ensuring, validating or checking customer understanding of our messages throughout the project To work with customer teams in underwriting, claims, technical, and projects, to identify points of contact across all relevant disciplines and develop great relationships with them all - potentially bringing them together so an end-to-end picture can be drawn and agreed on To monitor the client contact and take a lead on supporting them across all disciplines, supported by SMEs across the MIB product and project teams To identify issues quickly that could impede their readiness and work with them, and other MIB colleagues to identify and deploy solutions To work with the other engagement team members to ensure client action plans are maintained accurately and any reporting correctly reflects customer readiness across the market To support the wider Navigate programme where it relates to supporting customer readiness - this might be in developing training materials, or attending workshops or training sessions to help customer prepare for go-live To support the development and outputs from customer focus groups and forums in the development of revised data standards across MIB products To be responsible for customer involvement in data governance, data management and data standards work and work to benefit the wider industry in improving data quality across MIB products, with a focus on any customers allocated to you To champion data quality excellence and be a force for good in transforming MIB products May require travel where face to face sessions feel right - includes Gibraltar and N Ireland

Relationships

Qualifications and Education

Skills and KnowledgePrevious experience managing customer contact - owning a customer challenge and seeing it through to conclusion Experience of working with customers across various disciplines - wearing various 'hats' to achieve an outcome (technical, projects, claims, underwriting, etc) Experience of managing and developing business plans to achieve delivery of targets Track record in negotiating effectively to achieve desired results Significant planning capability Excellent communication skills - chairing and owning conversations with ownership and gravitas Self reliant, proactive and able to plan work and drive results without supervision



Salary circa 50,000 per annum

FTC for 12-months

Grade 12

35 hours per week (Monday - Friday)

IT kit supplied to you

320 (before tax) start up allowance

Hybrid working (2 days in the office per week) from our newly refurbished Milton Keynes office, MK14



Other Benefits include:

Contributory Group Stakeholder Personal pension scheme

Life Assurance

Employee Incentive Scheme

25 days holiday (plus public holidays)

Holiday purchase scheme

Sports and Social Club

24/7 Employee Assistance Programme

Free access to online tools to support mental and physical health

Enhanced maternity, paternity and adoption leave

1 volunteer day each year and charity matched funding scheme



We believe in a workplace where everyone can be themselves. Through our different ideas, personalities and experiences, we redefine what is possible every day. And regardless of your colour, age, race, gender, sexual orientation or anything else you consider yourself to be, there is a place for you at MIB. A place where you can bring your best self to work every day.

So, if you think big, love a challenge and want to make a difference to people's lives, we want to hear from you



For more information, take a look at our role pack HERE

Benefits

Contract TypeFixed Term Applications Close Date01 Jun 2025