Customer Experience Adviser
Job Description
Customer service adviser
We are looking for a customer experience adviser to join an energetic, family run business. This is an exciting time to join our expanding company and is an ideal role for someone already working in a customer service environment. Our mission is to deliver the right product, on time at the right price all while demonstrating our CARE values; Customer-centric, Accountable, Responsive and Enterprising.
Responsibilities:
o Provide an exceptional customer experience across multiple platforms
o Ensure all orders are processed daily
o Maintaining the customer database
o Explore customer needs and provide appropriate solutions
o Identify trends within the business to improve our overall customer experience
o Ensure that we deliver against our OTIF promise date
Skills:
o Verbal and written communication
o Reliable
o Flexible
o Attention to detail
o Computer literate
o Ability to prioritise workload
o Team player
Job Types: Full-time, Permanent
Additional pay:
Bonus scheme
Benefits:
Discounted or free food
Employee discount
Health & wellbeing programme
On-site parking
Sick pay
Schedule:
Monday to Friday
No weekends
Work Location: In person
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Job Detail
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Job IdJD3309259
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationStandon, ENG, GB, United Kingdom
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EducationNot mentioned