Job Description

Customer Experience Advisor

Salary: 25,200 per annum (rising to 26,250 after successful probation)

Location: Anchor Head Office, Bradford

Hours: 37.5 per week

Contract: 12 Months Fixed Term Contract/Permanent available

Are you passionate about delivering excellent customer service and making a real difference? Anchor is looking for a Customer Experience Advisor to support customers across our housing, home ownership and care services.

Role:

As one of the first points of contact, you'll manage a variety of customer enquiries and ensure a positive experience every time. Your responsibilities will include:


Responding to customer enquiries across rental, home ownership and care services Logging and coordinating repair requests Processing rent and service charge payments Creating and updating customer applications Working closely with teams across the organisation to achieve first-time resolutions

About You:

Previous customer service or customer-facing experience (paid or voluntary) Empathetic, patient and calm, even in challenging situations Clear and adaptable communication skills Organised with strong attention to detail Motivated, customer-focused and a supportive team player Confident using Microsoft Office and keen to learn new systems

We're proud of our Best Customer Service culture. If you care about people, enjoy problem-solving and want to grow with a supportive organisation, we'd love to hear from you.

Anchor - a great place to work

Anchor is England's largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.


We're not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.

A rewarding environment

From health and happiness to finance and your career, we'll give you all the support you need.

Health & happiness

Gym, fitness and wellbeing discounts Mental health support Flexible working options Access to online GP appointments

Finance

Pension plan - contribute between 4% and 8% and we'll match it or better Quick and easy pension transfer service Savings and financial advice, loans, free life assurance Discounts on shopping, holidays, phones, technology and more

Career

Ongoing personal and professional development programme Leadership Pathways online learning resources Career progression and promotion opportunities

To see our full range of benefits, check out our dedicated being well website Please follow the link or copy and paste https://anchorbeingwell.co.uk/ into your browser

Celebrating diversity, celebrating you

Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.


We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.


We are a Gold Standard Inclusive Employer, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.