Job Description

Who We Are

We are the UK's leading specialists in custom football teamwear, providing grassroots teams with the fastest fulfilment in the industry. Partnering with top brands like Nike, adidas, Mitre, and Joma, we've built a reputation for reliability, speed, and quality.

As a fast-growing SME, we embrace bold ideas and innovation, always looking for smarter, more efficient ways to improve. We believe in simplicity, making it easy for teams to get the custom teamwear they need, when they need it. Our business is built on trust, within our team, with our suppliers, and with the customers who rely on us.

Our culture is down-to-earth and hard-working. We value people who take initiative, work collaboratively, and bring fresh ideas. It's a place where you'll be challenged, supported, and given real opportunities to develop your skills.

We're looking for a confident and proactive Customer Service Advisor to be the friendly, knowledgeable first point of contact for our customers. Whether it's helping clubs with their orders or supporting individual customers with product queries, you'll play a key role in ensuring every interaction is smooth, efficient, and supportive.

You'll also work closely with other areas of our Customer Experience department, including Club Shops, Website Management, Purchasing, and Accounts, gaining insight into the full customer journey and contributing to wider team projects.

What You'll Do:

Engage with customers through email, social media messaging and calls, handling enquiries with professionalism and care.

Take full ownership of each customer journey, from first contact to resolution, ensuring accurate and timely resolutions.

Manage high volumes of communication while maintaining consistency and attention to detail.

Accurately log customer interactions and outcomes using our CRM and ERP systems.

Collaborate with colleagues throughout the business to achieve team goals.

Contribute to wider Customer Experience projects and continuous improvement initiatives.

Who We're Looking For:

Self-driven, motivated, and eager to learn in a fast-moving e-commerce environment.

A clear and confident communicator with excellent written and verbal skills.

A natural problem-solver who can think independently and take initiative.

Highly organised with strong administrative skills, able to multitask across systems effectively while working quickly and accurately.

. Someone who thrives in busy environments and gets things done.

Commercially aware with a strong sense of ownership and planning ability.

Previous experience in an e-commerce customer service role is preferred.

Benefits of Being a Direct Soccer Team Member

Competitive salary

Workplace pension

Opportunities for career progression

Job Types: Full-time, Permanent

Pay: From 24,063.00 per year

Benefits:

Company pension Free parking On-site parking Store discount
Work Location: In person