Job Description

As a Customer Experience Advisor, you'll play a key role in managing every stage of the customer journey - from handling initial enquiries to processing orders and providing support after delivery.

Glassolutions

is part of Saint-Gobain Building Glass UK&I - the largest processor, distributor and repairer of glass and glazing systems in the UK

What you will be doing:

This role takes full ownership of the

customer journey

, combining detailed order processing with proactive communication and resolution management. You'll deliver a responsive, solution-focused service that supports both our customers and internal teams.

You'll play a vital role in:

Investigating and resolving customer queries, including complex order issues, delivery questions, and stock shortages Managing a high volume of incoming customer orders, identifying requirements, setting expectations, and proactively offering alternatives when needed. Acting as the key point of contact for customers, ensuring timely, accurate, and customer-focused responses across phone, email, and digital platforms. Following up on outstanding enquiries, quotes, and orders to drive resolution and maintain satisfaction. Ensuring accurate data entry and processing of orders, remakes, credit notes, and cash sales in line with company policy. Collaborating with internal departments (production, logistics, and sales) to provide clear, timely updates and maintain transparency with customers. Representing the customer's voice within the business, ensuring their needs are understood and prioritised. Promoting and supporting the use of our ecommerce platform to enhance order efficiency and accuracy

What we're looking for:

We value

attitude and potential

just as much as experience. If you're someone who thrives in a fast-paced environment, enjoys problem-solving, and puts the customer at the heart of everything you do, we'd love to hear from you.

You'll need:

Excellent communication and active listening skills The ability to investigate and resolve customer issues calmly and confidently Strong organisational skills to prioritise tasks and juggle multiple enquiries at once High attention to detail and accuracy in data input Confidence navigating multiple digital systems (e.g. CRM, SharePoint, order portals) A natural ability to build relationships and remain customer-focused under pressure The initiative to take ownership and follow through on queries from start to finish
Experience in a fast-paced order processing or customer support environment is desirable but not essential - full training will be provided.

Are Glass Solutions and Saint-Gobain inclusive employers?

Saint-Gobain is the worldwide leader in light and sustainable construction improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world.

We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.

And what about flexibility?

The world of work is changing. At Saint-Gobain, we're always open to new ways of working. Everyone has different needs and commitments.

Our standard working pattern is 8.30am-5pm Monday to Thursday with a 4pm finish on a Friday - though if you need some flexibility- we'll happily discuss any need you might have for this role: flexible hours, job-sharing, part-time working, or anything else that matters to you. We can't promise to meet every request when we're recruiting. But we do promise to listen.

If you match our criteria, we will be in touch to discuss your experience and more about you as a person, we look forward to hearing from you!

Job Types: Full-time, Permanent

Pay: Up to 25,700.00 per year

Additional pay:

Yearly bonus
Benefits:

Company pension Cycle to work scheme Employee discount Free parking Health & wellbeing programme On-site parking Referral programme Store discount
Work Location: In person