Job Description

Join Our Passionate Team at Ecotune!

Experience in the automotive or car garage environment is preferred.

Ecotune is currently seeking an enthusiastic and talented

Customer Experience Advisor

to join our dynamic team. As a key member of our customer-facing unit, you will play a pivotal role in creating positive experiences that not only retain our existing customers but also attract new ones.

About Ecotune

Ecotune UK is Scotland's premier name in precision tuning and motorsport performance. Renowned across the globe for delivering engineering excellence, record-breaking results, and a relentless commitment to customer satisfaction, we are now entering a new chapter in a purpose-built facility designed for continued innovation.

We are seeking a

Customer Experience Advisor

to become one of the trusted faces of our brand. This role is ideal for someone who thrives in a fast-paced, high-performance environment and takes pride in delivering an outstanding client journey from start to finish.

Why This Role Matters

This is more than a receptionist or customer service position. You will be at the heart of Ecotune: managing communications, shaping first impressions, and coordinating exceptional experiences for customers who expect the best. From performance software updates to full bespoke builds, your work will influence how our customers engage with our team and trust our brand.

If you are a forward-thinking, proactive individual with the drive to grow and succeed, this could be the role for you.

Key Responsibilities

Be the first point of contact for clients, providing a premium experience in person, by phone, email, and social media Manage bookings, diaries, and workshop/customer coordination Proactively update customers on service timelines, calibrations, orders, and project progress Maintain client relationships through timely follow-ups and accurate communication Process invoices, payments, and purchase orders Manage retail and online orders, including stock handling, packing, and dispatch Support Ecotune's digital presence through engagement and content collaboration Represent Ecotune at events and client handovers as needed

What We're Looking For

? Strong background in customer service, ideally from automotive, retail, hospitality, or premium brand settings
? Professional, warm, and articulate communicator
? Organised and capable of handling multiple priorities with strong attention to detail
? Confident in managing sensitive customer updates and expectations
? Familiar with Microsoft 365, CRM systems, and social platforms such as Instagram, Meta Business Suite, and TikTok
? Full UK driving licence (required)
? Self-motivated with a genuine interest in automotive performance (preferred)
? A forward-thinking, proactive mindset with a desire to grow and succeed

What You'll Get

Competitive salary: 25,000-27,000 (based on experience) Company pension scheme Staff discounts on Ecotune performance products and services Opportunities to attend motorsport events and team experiences Career growth in a respected brand leading the industry A collaborative, driven, and passionate team culture

What's In It For You

Career growth with an established and fast-rising performance brand. Access to cutting-edge tools, fresh kit, and world-class projects Staff discounts on premium products and services Exclusive motorsport events, track days, and team socials Immediate start available for the right candidate

Hours

Monday to Friday: 8:30am-5:30pm Alternate Saturdays: 10:00am-2:00pm Flexibility for special builds and motorsport events (it comes with the territory)

Why Join Ecotune?

At Ecotune, every team member plays a vital role in our success. From our world-class engine calibration department to our precision-built motorsport projects, we set the standard. We're looking for someone on the front line who shares that level of professionalism, confidence, and service.

If you have the drive, charisma, and capability to represent a brand trusted by thousands of performance enthusiasts around the world, we want to hear from you.

Job Types: Full-time, Permanent

Pay: 25,000.00-27,000.00 per year

Benefits:

Company events Company pension Employee discount
Schedule:

Monday to Friday Overtime Weekend availability
Application question(s):

Do you have a proactive, forward-moving way of thinking?
Licence/Certification:

Driving Licence (required)
Work Location: In person