Job Description

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Join Ocean Housing as a Customer Experience Advisor!

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Location:

Stennack House, St Austell

Hours:

36 per week

Salary:

24,969.74 per annum

Contract:

Permanent


Ocean Housing is offering an exciting opportunity to become a key part of our Customer Experience Team. If you're passionate about delivering first-class customer care and thrive in a dynamic, people-focused environment, we want to hear from you!


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Your Role:

As our

Customer Experience Advisor

, you'll be the first point of contact for our tenants and customers--providing housing advice, resolving enquiries, and supporting our headquarters team. Your responsibilities will include:

Delivering a first-time resolution approach across multiple channels: phone, email, social media, and in person Logging communications in our in-house system (QL) Processing payments and supporting administrative tasks Assisting with facilities management and post services

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What You'll Bring:

Experience in customer service and working within a team Strong communication skills, especially in challenging situations Understanding of data protection

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Why Ocean?

We offer a supportive, flexible, and forward-thinking work environment with fantastic benefits:

27 days holiday + bank holidays (pro-rated) Occupational Sick Pay (3 months full, 3 months half) 4% employer pension contribution + death in service benefit Health Cash Plan (includes dental & optical) Flu jab & wellbeing initiatives Cycle to Work Scheme Family-friendly policies Agile working options (office, home, or local area)

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Key Dates:

Closing Date:

Sunday 2nd November at Midnight

Interview Date:

Tuesday 11th November 2025 (Face-to-face at Stennack House, subject to change)
We may close this vacancy early if we receive sufficient applications--so apply soon!


Ocean Housing Ltd is a not for profit, charitable registered provider of social and affordable housing, with a stock of over 4,700 properties throughout Cornwall. We are part of the Cornwall Homechoice 'Choice Based Lettings' scheme.


At Ocean we believe affordable housing is not just about the buildings, but about the people who turn them into homes. We provide a wide range of services to our residents, helping them to make the most of their homes and the communities they live in.