Job Description

Who we're looking for

You'll listen to what matters most to customers, understand their experiences and work with colleagues to turn those insights into real improvements. You'll be a bridge between feedback and change, helping us shape services that are easier, more welcoming and genuinely responsive.


By working collaboratively with other teams across RHP Group you'll identify opportunities to improve the experiences for our customers. You'll represent the customer voice, making sure their perspective shapes how we deliver our services.


By providing clear, empathetic, and solution-based communication to customers and internal teams throughout the complaint process, you'll show your strong interpersonal and communication skills, with a customer-first mindset that role models our values and demonstrates inclusive behaviours, respecting and embracing difference and listening to other people's unique perspective.

When we're hiring, we look for people who connect with our KOSMIHC values:

We know our stuff We make it happen We care

You'll find a full description of our values here


Feel a connection? If this sounds like you, click on 'apply now'


Closing date for applications is 24 November


Hello. We're RHP. Our purpose is to provide safe, secure homes - opening the door to life opportunities. We own and manage over 11,000 homes for social rent and shared ownership, and plan to build more over the next 12 months.


Our employees enjoy working for us, and we've been recognised as an excellent employer through several prestigious awards, including being named as a Top Employer for three years in a row. In recent years we've also gained Gold accreditation as part of the Mind Workplace Wellbeing Index and were named as Family Friendly Employer of the Year at the Personnel Today Awards.


We're a Disability Confident Employer, which means we're committed to inclusive recruitment practices.


If you want to make a difference to our customers, colleagues and beyond, we're the place for you.

Connected through difference

We embrace and understand the value diversity brings - it can only make us better and stronger. That's why a key part of our culture is to create an environment where everyone can be themselves and is treated fairly and equally. It's important to us that you feel valued, appreciated, and free to be who you are.