Job Description

About Us
Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.
From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people - and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you're in the right place.
Grow a Career. Build a Future!
Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can't happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.
Job Purpose
The Customer Experience and Quality Intelligence Intern will be an integral member of the AG EMEA Warranty, Recall Campaigns (PIP) & Quality Intelligence team.
In this role, you will be tasked with fostering communication among CX community and support the Quality intelligence team in interpreting data and delivering ongoing reports that support market teams in enhancing customer satisfaction.
Key Responsibilities

• Coordinate CX community within Market teams, plants and platforms.
• Maintain regular communication flow (newsletter, CX connect call etc..).
• Being in touch with latest customer feedback.
• Support Quality Intelligence team in maintaining Power BI reports.
• Support Quality team in identifying, analysing, and interpreting trends and patterns within complex data sets.

Experience Required

• Studying towards, or holding a degree. Preferred study in Communication, Economics, Engineering, Computer Science, Information Management or Statistics.
• Good communication and relationship management skills.
• Good analytical and data processing skills.
• Open to a changing environment.
• Open to ongoing teamwork with peers with diverse professional, language and cultural backgrounds.
• Experienced user of MS office tools (XL, Word, PowerPoint, Outlook).
• Knowledge of Power BI is an advantage.

Skills Required