Job Description

We're looking for an organised and motivated Customer Experience Apprentice to join our team at Trustgreen. This is a fantastic opportunity to kickstart your career, gain hands-on experience in a friendly, supportive environment, and work towards a Level 2 Customer Service Practitioner qualification.

Why Join Us?

Leading Innovators

: Trustgreen is a leading Open Space Management Company delivering innovative and sustainable solutions for our clients and communities.

Professional Team

: We support many of the top residential housebuilders to create and maintain expertly managed open spaces for the benefit of the local community and the wildlife they support.

Customer Service Focused

: With an ever-growing portfolio of sites under our management, our customer service-led approach is what sets us apart.

Vision for Improvement

: Our vision is to continually review, monitor, and improve the way we care for the open spaces we manage.

Great Place to Work

: We pride ourselves on being a great place to work, valuing the individuals that make up our organisation. Our commitment has been recognised by Investors in People, who recently awarded us silver status.

Fun and Engagement

: We take fun seriously! From charity events and competitions to our annual team away day, there's always something happening at Trustgreen.

The Role

As a Customer Experience Apprentice, you'll play a key role in making sure our customers receive helpful, friendly and accurate support. You'll learn how to manage enquiries, provide tailored responses, and help improve the overall customer experience across the business.

What you'll be doing:

Handling customer enquiries by phone, email and online platforms Providing accurate and helpful information to customers Logging and updating customer records on our system Sending out letters and other communications to customers Identifying customer needs and passing on information to the right teams Supporting colleagues to resolve queries quickly and professionally Following company processes to make sure things are handled consistently Supporting with monthly reporting and learning how to use customer service data Extract and analyse monthly customer service data.

The Person

We are looking for someone who:

Has a positive, can-do attitude Communicates clearly and confidently Is well-organised and pays attention to detail Is happy working as part of a team Is keen to learn and grow in a supportive environment Has GCSEs in English and Maths (Grade A-C / 9-4)

Benefits:

25 Days Holiday (plus bank holidays) - and an extra day for every year you stay with us. An additional day holiday for every year you're with us A day off for your Birthday Employee Assistance Programme - free confidential advice and support

How to Apply:

If you're ready to join a dynamic team and make a difference, we'd love to hear from you! Please hit apply now and upload your CV or send directly to recruitment@trustgreen.com.

Be part of a company that values its team members and contributes positively to the community and environment. Apply today and take the first step in your career with Trustgreen!

Job Types: Full-time, Apprenticeship

Benefits:

Company events Company pension Free parking On-site parking
Work Location: In person