Job Description

Are you a detail-driven events professional who thrives in high-stakes environments? We're looking for an Customer Experience Center Briefing & Event Manager to join a dynamic Customer Experience Centre in London. This is a fast-paced, front-facing role where no two days look the same.
The Role
As the first point of contact for guests - from C-suite executives and VPs to engineers and product managers - you'll ensure every experience runs seamlessly. You'll balance multiple executive briefings and events, managing logistics end-to-end and partnering with account teams to deliver exceptional outcomes.
What You'll Do

• Own the logistics for executive briefings and events - catering, room setup, A/V, agendas, printing, and travel arrangements.
• Collaborate with account teams to shape briefing agendas that align with customer goals.
• Manage the centre's busy calendar, scheduling all events efficiently.
• Provide executive-level communication and support, from pre-event planning through to post-event follow-up.
• Partner with global colleagues, technology support, and logistics teams to ensure flawless execution.

What We're Looking For

• 4+ years' experience in executive briefing centres, events, or executive administration.
• Proven ability to manage multiple high-profile events with attention to detail.
• Confident working with C-suite and senior stakeholders.
• Outstanding communication and interpersonal skills.
• Tech-savvy - comfortable with Google Suite and Microsoft Office.
• Proactive, solutions-focused, and thrives under pressure.

Why Apply?
This is an opportunity to step into a pivotal role where your organisational skills, stakeholder management, and event expertise will have an immediate impact. You'll be at the heart of customer engagement, shaping experiences that influence key business partnerships.

Skills Required