Job Description

About Kinetic



Kinetic was founded in 1998 with one aim: to develop the most innovative software to help university accommodation and conferencing teams deliver the best student and customer experiences possible.

Fast forward 25 years, and we are now the technology partner of choice to the worlds' leading universities, colleges and accommodation providers.

We are ranked #1 on the APUC framework

for student accommodation management, conferencing and events management, and multifunctional management systems. Our big hairy audacious goal (BHAG) is to achieve 50m net revenue by 2032 and for every person in a university to experience a Kinetic product.

We supply mission-critical software for over 350 customers worldwide, and we are trusted partners to over 80% of universities in the UK!

Since 2015, Kinetic has been part of the Volaris Group. Volaris help strengthen and grow vertical market software companies so, like Kinetic, they become leaders in their industry.
What will I be bringing to life in this role?


As a Customer Experience Coordinator, you'll play a key role in ensuring every interaction our customers have is smooth, supportive, and memorable. You'll manage customer data, help optimise service workflows, and provide critical support to the customer experience team by handling administrative tasks, coordinating touchpoints, and tracking satisfaction metrics.



You'll collaborate with various teams, build strong relationships with clients, and occasionally join customer calls or events, making each day varied and engaging. This role is ideal for someone who thrives in a fast-paced, organised environment and wants to contribute directly to customer loyalty and long-term success.
Responsibilities:

Keep customer records accurate and up-to-date in our CRM system. Be the go-to person for connecting customers with the right internal teams. Assist in preparing customer-facing materials such as onboarding guides, presentations, and FAQs. Coordinate meetings, feedback sessions, and customer events. Suggest ways to improve customer service processes and overall experience. Serve as the first point of contact for customer inquiries and support requests where required.




What will I need to hit the ground running?


Superb organisational and communication skills. Strong attention to detail and ability to prioritize tasks effectively. A proactive attitude with a passion for delivering exceptional customer service. Confidence to build relationships and adapt to changing customer needs. Previous experience in client services, administration, or a related role. Willingness to join customer meetings or events when needed. Experience with CRM systems (e.g., Salesforce, Jira, Tempo). Proven ability to identify and suggest process improvements.




What extras will make me thrive?


At Kinetic, we believe work should come with rewards that make a real difference. Here's just a taste of what you can expect when you join us:25 days holiday (plus bank holidays) - with extra days the longer you're with us Two paid wellbeing days each year, with a budget to enjoy some time out with someone important to you Enhanced pension contributions to support your future Two paid days a year to give back through volunteering, charity work, or sustainability projects with our Green Team Salary sacrifice schemes for electric vehicles and cycle-to-work 24/7 access to our Employee Assistance Programme for confidential advice and support A full annual health check to keep you at your best A flexible benefits platform - from life assurance and learning opportunities to retail discounts and cinema tickets A genuine people-first culture where your growth and wellbeing come first Performance-related bonus scheme to reward your contribution Regular socials - from team get-togethers to all-company celebrations, with each department owning a budget for their events The opportunity to attend group conferences, away days and learning forums both in the UK and abroad - network with other talent
We've created a welcoming office environment, with well-stocked kitchens offering free breakfast, fresh fruit, hot and cold drinks, and a range of tuck shop goodies to keep you fuelled throughout the day.



Kinetic is an equal opportunity employer, fostering diversity and committed to creating an inclusive environment for all employees.

About Kinetic


Kinetic was founded in 1998 with one aim: to develop the most innovative software to help university accommodation and conferencing teams deliver the best student and customer experiences possible.



Fast forward 25 years, and we are now the technology partner of choice to the worlds' leading universities and colleges. We are ranked #1 on the APUC framework, ITS1051 AP, for student accommodation management, conferencing and events management, hotel management and multifunctional management systems.



We supply mission-critical software for over 350 customers, from Stanford University to Monash in Australia... Not to mention over 80% of universities in the UK.



Since 2015, Kinetic has been part of the Volaris Group. Volaris help strengthen and grow vertical market software companies so, like Kinetic, they become leaders in their industry.