Job Description

Are you looking to join a supportive and flexible SME business? We are looking for a Customer Experience & Corporate Sales Coordinator to join our Bristol office, on a full-time, permanent basis, offering hybrid working, who shares our passion for the brands that we work with and providing top level support for our brands.

About us

Hectic is an EMEA brand incubator with a proven track record & team. Our aim is to provide bespoke services to both emerging and established brands looking to accelerate their EMEA business within both traditional wholesale distribution channels, DTC eCommerce, retail and marketplaces.

We work with each brand to provide a bespoke service and model. To find out more, please check out our website https://hecticeurope.com/

About the role- Customer Experience & Corporate Sales Coordinator

The Customer Experience & Corporate Sales Coordinator is responsible for providing effective stock management, order management and customer experience for multiple Hectic brands across wholesale customers and agents, and eCommerce. This role will be reporting into our Customer Service & Corporate Sales Manager. There is potential to take on additional responsibilities and learn more within this role over time.

The main responsibilities for our Customer Experience & Corporate Sales Coordinator role include but are not limited to:

Building meaningful relations with in-country Sales Agents Maintaining accurate customer accounts Answering product and service questions via telephone, email & webchat Managing customer orders in line with their authorised credit limits Processing customer orders and allocating stock as appropriate Raising Purchase Orders as applicable Stock management Communicating order timescales including any foreseen/ unforeseen delays with stock Managing customer complaints by providing appropriate solutions Replying and resolving queries from eCommerce or wholesale customers Responding to and resolving queries from in-country Sales Agents on orders Checking the system for new orders, allocating the orders and sending through order information to the warehouse Ensuring all pre orders are entered accurately and send global orders to the factory Pulling sales reports for Brand Managers and in-country Sales Agents

What we offer:

A salary of 27,000 - 30,000 depending on experience

A discretionary annual Company bonus

33 days holiday

, including 8 bank holidays

Shut down between Christmas and New Year

(additional to holiday days)

36.25 hour working week-

this is 9am-5pm as standard with a 45 minute lunch break, but there is flexibility when you need it

Hybrid working

- we are flexible with how this looks for you. Office attendance is expected once every two weeks. Office attendance will be more during your probationary period (can be up to 5 days per week).

Cycle to work scheme

Employee led learning culture

where you take control of your learning

Opportunity to work in Continental Europe for up to 3 weeks per year

(restrictions apply, please speak with the HR team for more info)

Amazing team support

with an open-door policy to collaborate

Goodies- an

allowance and discount of products

for all brands that we work with

A

supportive and approachable line manager

, with clear induction, probationary and appraisal processes

Regular team meet ups

at your local Hectic hub

Quarterly company meetings

where everyone gathers together to share the latest news

Our values:

Being exceptional at handling great brands-

fostering great relationships, operational excellence and incubating brands for growth

Integrity in our actions

- acting ethically and transparently in our dealings and prioritising doing the right thing where possible

Socially and environmentally aware

- in the development of processes and structures that meets the needs for our brands in the EMEA community

The ideal Customer Experience & Corporate Sales Coordinator will have previous office experience of working in a role where you have had to provide a high level of customer service. You will have a strong set of Excel skills to intermediate level. The most important things we are looking for is someone with good problem-solving skills, an inquisitive mindset and who is self-motivated and proactive.

Perhaps you might have experience as a Sales Administrator, Customer Service Assistant, Customer Experience Assistant, Customer Service Administrator, Customer Service Advisor, eCommerce Assistant, Office Admin or Office Manager.

To apply, please submit your CV. If your application is successful, our Talent Acquisition Business Partner will be in touch to discuss the next steps and send you through a full job description. We are looking for someone to start as soon as possible for this role, ideally with a maximum 2 week notice period. If your notice period is longer than this, we might not be able to consider you for this role but would be able to keep in touch for future vacancies within the team.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

For information on how Hectic Europe process your data, please visit our website www.hecticeurope.com where you can find our privacy notice. This includes instructions on how you can ask us to delete, rectify or stop sharing your personal data.

Job Types: Full-time, Permanent

Pay: 27,000.00-30,000.00 per year

Benefits:

Additional leave Casual dress Company events Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Work from home
Application question(s):

Do you have intermediate Excel skills? Are you comfortable with a hybrid working set up based out of Bristol? What is your notice period?
Experience:

Customer service: 1 year (required)
Work Location: Hybrid remote in Bristol BS1 1HT