Job Description

About Data at Holland & Barrett

At Holland & Barrett (H&B), we want to empower everyone to live healthier, happier lives. With over 150 years of experience, we're the largest health & wellness retailer in Europe and a globally trusted brand. Our ambition is to become the world's most trusted wellness partner, chosen by over 100 million people worldwide.



Our Analytics organisation is structured into five verticals: four embedded analytics areas aligned to key business functions, and a central Business Intelligence team focused on cross-functional reporting and performance enablement. Together with our Data Engineering and Data Science colleagues, we make data a strategic lever to achieve H&B's goals.



As a Customer Experience (CX) Analyst in the Customer Growth Analytics team, you'll work closely with teams across Perfect Transaction, Customer Service, Supply Chain, Digital, and Retail Operations to deliver high-quality dashboards and insights that improve the post-purchase journey. You'll act as a trusted partner to stakeholders, translating their needs into actionable data solutions that drive meaningful improvements to the customer experience.



This role requires strong analytical skills, excellent communication, and a desire to grow technically within a supportive team.

The Role

What You'll Do


Partner with business teams to understand customer experience problems and help them make better decisions through data. Design and build dashboards in Metabase that clearly communicate customer metrics and journey insights. Write clean, efficient SQL to transform and extract data from large, complex datasets. Support CX analytics delivery, contributing to backlog shaping, sprint planning, and delivery timelines. Ensure quality and maintainability by following team standards for documentation, scalability, and testing. Collaborate cross-functionally with BI Developers, Embedded Analysts, and Customer teams to deliver end-to-end data products. Continue developing your skills through mentorship from senior team members and access to our skills development framework to grow as a full-stack analyst. Work with a modern data stack, including Redshift, BigQuery, Matillion, and Retool.

Location:

This is a hybrid role, with 2-3 days per week expected in either our London or Nuneaton office.

The Person

Core Skills & Behaviours


SQL proficiency: Comfortable querying, joining, and transforming data for reporting and analysis. Business acumen: Understands the context behind CX metrics and can translate them into tailored dashboards and recommendations. Communication: Able to explain analytical outputs clearly to both technical and non-technical audiences. Delivery ownership: Manages own tasks independently and contributes reliably to wider analytics projects. Visualisation skills: Designs clean, usable dashboards in Metabase (or experience with equivalent tools like Tableau, Looker, PowerBI). Collaborative mindset: Works well in cross-functional teams and contributes to team rituals (e.g. planning, retrospectives). Education & Experience: You have a degree in a quantitative field such as Mathematics, Statistics, Economics, Engineering, or Computer Science, and 2-3 years of experience in a data or analytics role--preferably with exposure to CX, operations, or service domains.

Benefits

Wellbeing & Lifestyle Benefits

Health Cash Plan Life Assurance Incentive Scheme Virtual GP Private Medical FREE at-home blood test kit Holiday Purchase option Pension Contribution Access to 'Wellhub' with gyms, studios and wellbeing apps

Discounts & Savings

25% Colleague Discount with FREE Next Day Delivery Exclusive Discounts from a wide range of partners /EUR50 Annual Product Allowance to spend in store

Learning & Development

Access to a variety of learning opportunities, including Level 2-5 Apprenticeships, Workshops and our Digital Learning Library AND MORE!

We're passionate about helping every colleague thrive across all dimensions of wellbeing, and we're committed to having a diverse and inclusive workplace. In line with our EPIC values (Expertise, Pioneering, Inclusive, Caring), we embrace and actively celebrate all our colleagues' unique and varying experiences, backgrounds, identities and cultures - I am me, we are H&B.


Holland & Barrett does not accept unsolicited resumes from search firms/recruiters. Please do not forward resumes to our job alias, employees, or any other company location. Holland & Barrett is not and will not be responsible for any fees if a candidate submitted by a search firm/recruiter unless otherwise agreed with respect to specific open position(s).

Our Recruitment Process:

Our selection process is designed to be thorough, transparent, and aligned with the role. It includes:


A short

Coderbyte assessment

to evaluate core technical and analytical skills

Role-specific questions

to understand your approach to relevant challenges An

interview with the Hiring Manager

to explore your experience and motivations A

case study

to demonstrate problem-solving and strategic thinking A

follow-up review

to delve deeper into your insights and approach

Short conversations with team members

to assess team fit and working style
#LI-Hybrid

#LI-CM1

Division:

Technology

City:

London

Country:

UK

Job Type:

Full Time

Number of Hours:

37.5

Contract Type:

Permanent

Closing Date:

20 August 2025