Customer Experience Executive
East Kilbride, SCT, GB, United Kingdom
Job Description
We're Hiring: Customer Experience Executive
East Kilbride (Onsite with flex)
|28,000
|Full-time / 35 hours per week
At
Alba
, we're building something special -- a modern bank with a human touch. Our mission is to enable people, business and communities to flourish - and we need a brilliant team to do this!We're on the lookout for a
Customer Experience Executive
who's passionate about people, thrives on great conversations, and wants to help shape the future of banking.This is a unique opportunity to join a
start-up
environment. You'll be the first point of contact for our customers, guiding them through savings and lending journeys with warmth, clarity, and confidence.What you'll do:
- Be the friendly face (and voice!) of Alba across multiple channels
- Build relationships with customers, brokers, lawyers, and accountants
- Become a product expert in our savings and lending offerings
- Spot opportunities to improve customer journeys and outcomes
What you'll bring:
- 1+ year experience in customer service or success
- Great communication skills - we love real conversations, not scripts
- Problem-solving mindset and attention to detail
- Confidence using MS Office tools (Word, Outlook, SharePoint)
Why you'll love it here:
- 28,000 salary
- 34 days annual leave (incl. bank holidays)
- Private health insurance
- Life assurance & income protection
- 6% employer pension contribution
- A chance to grow in a fast-moving, inclusive start-up culture
Sound like your kind of role?
We can't wait to hear from you!
Job Type: Full-time
Pay: 28,000.00 per year
Benefits:
Company events Company pension Enhanced maternity leave Free parking Health & wellbeing programme Life insurance On-site parking Private medical insurance Sick pay Transport links
Work Location: In person
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Job Detail
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Job IdJD4158944
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusFull Time
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Job LocationEast Kilbride, SCT, GB, United Kingdom
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EducationNot mentioned