Job Description

Job description

Superstars are looking to recruit a full-time and permanent

Customer Experience Executive

based in our modern office in Marlow, Buckinghamshire.

Superstars is a leading provider of bespoke luxury experiences, hospitality packages, artwork and memorabilia. We operate a silent auction service at some of the world's most prestigious events, form high-profile charity galas and business awards to elite global sporting occasions.

Our reputation is built on delivering first-class service and we offer a seamless service from start to finish with an extremely high level of attention to detail.

We are looking for a

Customer Experience Executive

to join our growing team. In this client-facing role, you'll take ownership of a portfolio of luxury experiences -- liaising with suppliers and customers to manage all bookings and ensure an exceptional experience from start to finish.

This role requires an individual who understands the importance of outstanding customer service and enjoys working in a fast-paced, ever-evolving environment.

Key Responsibilities

Manage a dedicated portfolio of customer experiences, coordinating all elements from booking to post-delivery feedback. Deliver a high-end, concierge-style service to clients. Act as a key point of contact for customers, building trust and long-term relationships. Collaborate with suppliers to confirm logistics and maintain strong working relationships. Resolve any customer issues efficiently and professionally. Support the finance team by reviewing and approving supplier invoices. Assist in the rollout of new customer service software alongside the Experiences Manager. Contribute to continuous improvement by identifying service upgrade opportunities and obtaining customer feedback. Escalate any service-related risks or concerns appropriately. Maintain relationships with suppliers and build a positive rapport. Follow internal processes and participate in project-based initiatives.

Ideal Person

Proven experience in a customer service, client-facing, or administration role (hospitality, luxury travel, concierge or events experience a plus). Highly organised and methodical with the ability to manage multiple priorities simultaneously. Exceptional communication skills -- confident, clear, and professional. A proactive problem solver who can think on their feet. Comfortable using CRM systems and quick to adapt to new technology. Strong working knowledge of Microsoft Office, particularly Excel. Thrives in a dynamic, fast-paced environment and embraces change. Team player with a can-do attitude. A commitment to going the extra mile for clients. Be comfortable on working in a close-nit team who focus on delivery, not office politics.

Package & Benefits

Salary: 28k - 30k (depending on experience)

Monday - Friday, 9am - 5:30pm, office based.

Benefits:

25 days holiday, with a buy/sell holiday scheme. Additional day off for your birthday Company pension scheme with matching up to 6% Death in service scheme Generous Medicash health scheme. Employee Assistance programme, Fun and sociable working environment, including Pizza Fridays, casual dress and employee social events. Opportunity to experience our experiences. Employee discount scheme. Opportunities for personal and professional growth.
In order to apply, you must have the right to live and work in the UK.

Job Types: Full-time, Permanent

Pay: 28,000.00-30,000.00 per year

Benefits:

Additional leave Bereavement leave Casual dress Company events Company pension Employee discount Free parking Health & wellbeing programme Life insurance Sick pay
Schedule:

Monday to Friday
Experience:

Customer service: 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: SSBOOK05