Job Description

(House of Isabella - Retail & Showroom)

About Us

House of Isabella is a well-established interiors brand, proudly entering its 15th year. With a strong online presence in the UK and Australia, we specialise in stylish, high-quality furniture and homewares for design-conscious customers.

We're now preparing to open our inspiring new

showroom at Spectrum Business Park, Seaham

- a destination for interiors, creativity, and design. To support this exciting new chapter, we're looking for a motivated

Customer Experience Executive

to join our growing team.

This is a varied role where you'll deliver exceptional customer service while also contributing to creative projects, showroom presentation, and marketing support.

What We Offer

24/7 access to the on-site

Fit24 gym

Weekly

free staff lunches

Staff discounts on our interiors and furniture collections A friendly, supportive workplace culture Opportunities for progression as the company expands The chance to play a key role in our flagship showroom launch

About the Role

Full-time

(5 days per week) Based at our

Seaham (Spectrum Business Park)

office, warehouse & showroom Hours:

8:30am-4:30pm

(some flexibility can be discussed)

Key Responsibilities

Manage day-to-day customer service for House of Isabella retail customers (emails, calls, order queries, aftercare) Provide admin and order support across the team Collaborate with the creative/design team to share ideas for showroom planning and visual merchandising Assist with marketing campaigns, product content, and social media support when required Be an adaptable "all-rounder," helping where needed during the showroom launch and beyond

About You

Customer service background, ideally in

retail, interiors, or e-commerce

Strong written and verbal communication skills Highly organised and adaptable with a can-do attitude Enthusiastic about interiors and design, with an eye for detail Comfortable working across different tasks in a fast-paced, growing business

How to Apply

Please include a

cover letter addressed to Rick Curry

, telling us why this role excites you and why you'd be a great fit for House of Isabella.

Applications without a tailored cover letter will not be considered.
No agencies please.

Job Types: Permanent, Full-time

Pay: 24,500.00-27,500.00 per year

Benefits:

Casual dress Company events Discounted or free food Employee discount Free fitness classes Free parking Gym membership Health & wellbeing programme On-site gym On-site parking Store discount
Application question(s):

When are you available to start?
Experience:

Customer service: 1 year (preferred)
Work Location: In person