Job Description

Join a growing UK-based print business that puts customer service at the heart of everything we do.

We're a fast-moving UK print and design company with big ambitions - and we're looking for bright, professional people who love delivering great customer experiences.

If you've got personality, attention to detail, and a proactive, "get things done" attitude, you'll fit right in.

You'll be joining a supportive, social office where teamwork matters, ideas are valued, and there's plenty of opportunity to grow.

What You'll Do

As a

Customer Experience Executive

, you'll be the friendly face (and voice) of our business - supporting customers from their first enquiry, helping them find the best print solutions, guiding them through their orders, and ensuring every project runs smoothly.

You will:

Respond to customer queries via phone, email, and live chat with professionalism and personality. Offer product advice, prepare accurate quotes, and manage orders through our studio and production team. Work closely with our internal teams to ensure every job is perfect. Handle issues or delivery hiccups with calm confidence and creative problem-solving. Spot opportunities to upsell or add value -- helping customers get the best results possible. Keep our CRM and records accurate, ensuring every detail is right.

Who We're Looking For

2+ year of experience in

office-based

customer service, office admin, or sales support

(or the confidence to show us you've got the skills!). Excellent written and verbal communication - you're clear, friendly, and professional. Strong attention to detail - you notice the little things that make a big difference. Organised, proactive, and comfortable juggling multiple tasks. Confident using computer systems and learning new tools quickly. A positive, can-do attitude and the drive to go above and beyond for customers.

Bonus Points if you have:

Experience in print, design, or eCommerce. Knowledge of artwork or print production processes.

What you'll Get

A relaxed, friendly office culture (no corporate nonsense). Casual dress and regular team events. Staff discounts. Free on-site parking. Opportunities to grow - we promote from within and value initiative

Ready to Join?

If you've got personality, attention to detail, and a passion for making customers happy - we'd love to hear from you. Apply now and be part of a growing team where your ideas, energy, and smile make a real impact.

Job Type: Full-time

Pay: 24,500.00-26,500.00 per year

Benefits:

Casual dress Company events Employee discount Free parking On-site parking
Application question(s):

Tell us about a time you delivered great service to a customer or client. How do you stay organised and focused when managing multiple priorities? What interests you most about working in a customer experience role within a creative print business? Have you used a quoting, CRM, or order management systems before?
Work Location: In person