Job Description

McDonald's UK has been around for over 50 years! We are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.
The Customer Experience Leader role is driven by a desire to continuously improve the customers' experience, this important role finds you at the heart of our business in our customer dining areas. Your primary responsibilities are to welcome our customers into the restaurant and to use your initiative to help create 'feel-good moments' during their visit. Never one to accept less than the best, you will work closely with the restaurant management team to suggest improvements to our customer service experience, using all of your training and skills.
Working as part of a fast-moving, high energy team, you will be instrumental in delivering an exceptional service to all of our customers. The ability to build rapport with others in a genuine and natural way is key for this role. You are able to lift the mood of those around you and can inspire others to look for ways to improve their own performance. You are naturally receptive of the needs of others and are always looking for new ways to exceed expectations and delight customers. You are always respectful, even when under pressure, and are able to confidently suggest ways to improve. An expert in customer recovery and delivery of feel-good moments. The ability to maintain high energy levels whilst working both efficiently and productively is essential.
Quite simply, you'll be working in our fast moving, high energy environment and we're looking for a genuine smile, enthusiasm, energy, plus an ability to connect with customers and make them feel valued.
Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top highstreet and online brands and much more....
Benefits
perks
Flexible Working Work hours that fit around you and life's surprises.
wellness
Employee Assistance Programme Supporting your overall wellbeing with counselling, mental health support, life management, medical guidance, and helpful resources.
discounts
Travel Enjoy staycations or trips abroad with discounts on travel fares.
skills
Gain Transferrable Skills Whether you're full-time or part-time, your role here will teach you skills for life.
discounts
Groceries & Food Employee meal discounts at work along with discounts on groceries at major supermarkets.
wellness
Emotional Health Support Supporting your mental and emotional wellbeing and coping with life events.
perks
Meals at Work You can choose food from our restaurant menu on your break and can even try the latest promotions.
discounts
Discounted Gym Memberships Stay fit and healthy with discounts on gym memberships.
perks
Financial Support Guidance on managing your finances and how to save for long term goals.
discounts
Books & Entertainment Access great discounts on PC and video games, magazines, books and music.
perks
Life Assurance Providing a tax-free lump sum to your loved ones, helping reduce financial worries at a difficult time.
discounts
Fashion Get discounts at hundreds of major high-street and online retailers.
wellness
Health Insurance Free health insurance that covers you and your family.
discounts
Health & Beauty From cosmetics to diet and nutrition, get discounts at a range of health and beauty retailers.
recognition
Employee of the month Recognising you for living our values through the great work you do.
discounts
Utilities Receive discounts at high-street and online homeware stores.
wellness
Values Heroes We live by our values and we reward those who demonstrate their commitment to them.
recognition
Length of service Your length of service doesn't go unnoticed - we reward you with monetary benefits for long service.
wellness
Physical Health Support Helping you make healthy lifestyle choices and address health issues.
recognition
Bonus Potential Receive extra financial rewards for your hard work, in addition to your salary.
allowance
Premium Shift If you work overnights, between the hours of midnight and 5am, you'll earn extra pay.
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Skills Required