Job Description

McDonald\'s UK has been around for over 50 years! We are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

The Customer Experience Leader role is driven by a desire to continuously improve the customers\' experience, this important role finds you at the heart of our business in our customer dining areas. Your primary responsibilities are to welcome our customers into the restaurant and to use your initiative to help create \'feel-good moments\' during their visit. Never one to accept less than the best, you will work closely with the restaurant management team to suggest improvements to our customer service experience, using all of your training and skills.

Working as part of a fast-moving, high energy team, you will be instrumental in delivering an exceptional service to all of our customers. The ability to build rapport with others in a genuine and natural way is key for this role. You are able to lift the mood of those around you and can inspire others to look for ways to improve their own performance. You are naturally receptive of the needs of others and are always looking for new ways to exceed expectations and delight customers. You are always respectful, even when under pressure, and are able to confidently suggest ways to improve. An expert in customer recovery and delivery of feel-good moments. The ability to maintain high energy levels whilst working both efficiently and productively is essential.

Quite simply, you\'ll be working in our fast moving, high energy environment and we\'re looking for a genuine smile, enthusiasm, energy, plus an ability to connect with customers and make them feel valued.

Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top highstreet and online brands and much more....

Location

CAMERON TOLL
Cameron Toll Shopping Centre
Edinburgh
United Kingdom
EH16 5PB

Meet the team

There\'s always support as you\'re doing the role. Crew Member

We call ourselves family, we go out together, we work together and we play football together. Shift Leader

McDonald\'s help me do the job I do by letting me be myself. Customer Experience Leader

Training and support

At McDonald\'s we believe in opportunity for everyone, and Training & Development is something that is paramount within our restaurants. The digital training guides we have created and made available solidify your learning and make it easier for you to progress in your careers. The training continues even after your first few months with us, and we have various online resources which can be used to progress further within the business.

Benefits

Holiday Pay

In every role you will receive holiday pay, the amount may differ depending on the role and part time employees.

Employee Discounts

Discounts at hundreds of major high-street and online retailers.

Pension Scheme

If eligible you will be enrolled onto our pension scheme.

Performance Reviews

Every year, you\'ll have a review with your manager, which can make a real difference to your pay. You\'ll get a bigger pay rise if your reviews show you\'re doing well.

Flexible Scheduling

We offer a flexible approach to scheduling. You can make informal flexible working requests via our online platform.

Service Awards

We celebrate continuous service with rewards throughout your employment with us.

Free Meal

You\'ll be entitled to a free meal during your shift.

Learning and Development

At McDonald\'s, we believe in opportunity for everyone. If you want to learn, develop and further progress your career, we\'ll give you the chance.

Why work here

Our values show what matters most to us and tell the world what McDonald\'s stands for. Our McFamily live by them every day across the world, from colleagues working in restaurants right through to the farmers in our supply chain. We\'re always evolving to meet a changing world, and our core values and commitment to them define who we are and guide everything we do.

McDonald\'s