Job Description

We've been roasting speciality coffee for over 30 years. From humble beginnings as a little coffee cart in Auckland, NZ, Allpress has evolved into a sophisticated brand that stands for flavour and service. Right from the start three core principles have formed the backbone of our business - People, Flavour and Innovation.





We are united in our genuine care for each other, our customers, and our belief in what we do. We need great people who will bring their imagination, skills and most importantly, their passion to our business.

About the role

Customer relationships are central to our offering at Allpress, and in this role, you'll immerse yourself in our industry leading coffee offering and wholesale support.



As part of our Customer Experience team, you will work to develop and maintain genuine, professional and sincere relationships with all Allpress customers - providing expert advice and support.



You will be a personable, conscientious and ambitious individual who ensures delivery of excellent service standards to consistently delight our customers. As a high-profile ambassador for our company and products, you will develop a comprehensive understanding of each customer's requirements and building genuine rapport.



You'll be quick on your feet and cool, calm and collected in the face of any issues, as our customers will reach out to you in the first instance if something goes wrong. We are looking for someone who can handle these problems in a friendly and professional way, seeking the best possible solution for our customers and always as quickly as possible.



This role is perfect for anyone who loves coffee, is organised and loves problem solving.



Day to day activities of this role include processing all customer orders to meet delivery expectations, answering incoming phone inquiries, problem solving and managing the coffee inbox. You will also support our finance team with credit control and invoice management.

About you

Highly developed communication skills Genuinely enjoy interacting with people from all walks of life Excellent customer service skill Exceptional organisational skills and ability to multitask An understanding of credit control is beneficial but not essential Quick on your feet and resilient Self-motivated Good eye for detail

Details:

Hours: 5 days per week



Salary: 30,000 - 31,000 dependant on experience



Days: Monday - Friday



Location: Dalston, London with WFH option available



Probation period: 3 months



Reporting to: Wholesale Customer Experience Manager



By becoming part of Allpress we offer our team:




Full role specific training An employee assistance programme supporting your mental health Good work life balance 33 days of annual leave Access to LinkedIn Learning Enhanced parental leave Fully paid access to Wellhub Gender affirmation leave Vast career development A transparent and friendly company culture




If you're a friendly, professional and sincere team player who really relishes the opportunity to deliver exceptional customer service - we'd love to hear from you.



At Allpress we are proud to promote diversity and flexible working. We are an equal opportunities employer who values inclusivity.





If this sounds like you then please apply with your CV and a cover letter explaining:



Why you'd like to work for Allpress

What interests you in the role

Why you think you'd be a good fit

Diversity & Inclusion Statement

At Allpress we truly believe we are better together - We are committed to being an inclusive organisation where all people feel valued, respected and engaged.



We commit to...



Continuously working towards removing barriers and bias.



Building inclusive teams who represent people from all groups in society.



Building a safe environment where it is encouraged to speak out against discrimination in any form.



Cultivating a sense of belonging by encouraging our people to fearlessly bring their whole selves to work.