Job Description

Customer Experience Manager - Yorkshire Dental Suite, Chelsea

Location:

Chelsea, London

Position:

Full-time

Salary:

Competitive, based on experience

Reports to:

Practice Director

About Us

At Yorkshire Dental Suite, we bring award-winning dentistry to the heart of Chelsea, combining cutting-edge clinical care with a first-class client experience. We believe visiting the dentist should feel like a luxury service -- welcoming, seamless, and built entirely around the individual. We are now seeking a

Customer Experience Manager

to ensure every patient journey exceeds expectations.

Role Overview

As our

Customer Experience Manager

, you will be the driving force behind our client satisfaction, retention, and premium service delivery. You will lead the front-of-house team, oversee patient communications, and ensure that every touchpoint reflects the quality, care, and prestige of the Yorkshire Dental Suite brand.

Key Responsibilities

Patient Experience & Service Excellence

Ensure every patient interaction -- from first inquiry to post-treatment follow-up -- is exceptional. Manage and continuously improve the customer journey, including welcome experience, treatment consultations, and aftercare. Handle escalated concerns or complaints with empathy, discretion, and professionalism.

Team Leadership & Development

Lead, train, and motivate the front-of-house and patient care coordinators. Implement best practices for service delivery, appointment scheduling, and patient communications. Foster a warm, professional, and service-oriented team culture.

Operational Oversight

Monitor front-desk operations to ensure efficiency and attention to detail. Work closely with the clinical team to align appointment flows with patient care needs. Maintain systems for patient feedback and proactively address areas for improvement.

Brand & Reputation Management

Uphold the visual and service standards of a high-end Chelsea dental clinic. Collaborate with marketing to implement strategies for patient engagement, retention, and referral. Promote a reputation for excellence both in-practice and online through reviews and testimonials.

What We're Looking For

Essential:

Proven experience in a customer-facing high-end setting. Strong leadership skills with a focus on team development and client satisfaction. Exceptional communication and interpersonal skills. Highly organized, detail-oriented, and tech-savvy.

Desirable:

Experience in private dentistry or a luxury environment. Familiarity with dental CRM and practice management software (e.g., Dentally, SOE, or similar). A passion for wellness, aesthetics, or premium client care.

What We Offer

A beautiful, state-of-the-art working environment in Chelsea. Competitive salary with performance-related bonuses. Ongoing training and professional development opportunities. The chance to be part of a growing, prestigious dental brand with national recognition.

Join Us

If you're passionate about delivering luxury-level service and want to be part of a clinic that truly values patient care, we'd love to hear from you.

Job Type: Full-time

Pay: 40,000.00 per year

Work Location: In person