Job Description

Customer Experience Manager (Parent Funded Courses)

Full-Time: 35 hours per week

Location: Hybrid with travel to our partner schools (Suffolk, Essex, Kent) and HQ in Norfolk

Salary: 26 to 32k depending on experience

We're looking for a Customer Experience Manager to lead and grow Premier Education's parent-funded services: Extra-Curricular Clubs, Wraparound Care, and Holiday Clubs. You'll drive occupancy and attendance, ensure families receive a consistent, high-quality experience, and support the sustainable growth of our childcare and activity provision.

What You'll Do

Increase occupancy and attendance across clubs and holiday provision Ensure families receive excellent service from booking through to delivery Maintain consistent Premier Education branding and quality standards Use feedback and data to improve services and inform growth Support promotional activity and work with marketing to drive bookings Design parent/child engagement initiatives to boost retention and loyalty Collaborate with Childcare and Operations teams to hit growth targets

What We're Looking For

Experience in customer experience, service delivery, or event management Proven success driving growth, bookings, or revenue Excellent communication and relationship-building skills Confident in brand delivery, customer journey design, or quality assurance Strong analytical skills to turn feedback and data into action Creative approach to engagement, marketing, and social media Commitment to safeguarding and child wellbeing

Why Join Us?

Play a key role in shaping family experiences across schools and clubs Be part of the UK's No.1 provider of sport and activity in primary schools Opportunities for professional development and career progression

Closing Date:

7th September

Recruitment Statement

Applicants must be UK nationals or have an existing right to work in the UK. We welcome applications from all backgrounds and assess candidates solely on their skills, experience, and ability.

Premier Education Group are committed to safeguarding and promoting the welfare of children; where appropriate, an enhanced DBS and other checks will be carried out in line with the Rehabilitation of Offenders Act 1974.

Your personal data will be used and stored in accordance with UK data protection laws.

Job Types: Full-time, Permanent

Pay: 26,000.00-32,000.00 per year

Benefits:

Company events Employee discount Referral programme Work from home
Application question(s):

Do you have experience in customer experience, service delivery or event management? Please give a brief example of when you improved customer experience or grew attendance in a previous role.
Licence/Certification:

UK Driving Licence and access to a vehicle (required)
Work authorisation:

United Kingdom (required)
Work Location: In person