Job Description

Who we're looking for

As Customer Experience Manager in RHP Home, you'll oversee the complaint performance of our repairs contract, making sure we're able to resolve any issue that our customers raise. You'll live and breathe customer service and do all you can to deliver to the highest possible level.


No two days will be the same in this role, as you'll do whatever is necessary to keep our customers happy and make sure their homes are repaired as quickly as possible. You'll resolve complaints appropriately and make sure we follow up on these quickly by arranging works and appointments.


You'll be curious, looking for innovative ways to drive a service that reduces the need for customers to complain. Your superb communication and influencing skills will enable you to build strong relationships.


You'll have experience in resolving customer complaints and the ability to work with stakeholders effectively. Your relationship building skills and outstanding ability to communicate across a diverse range of customers, colleagues and partners will mean that you can make sure we deliver excellent repairs to all of our customers and keep our homes in top condition.

When we're hiring, we look for people who connect with our KOSMIHC values:

We know our stuff We make it happen We care

You can find a full description of our values here


Feel a connection? If this sounds like you, click on 'apply now'


Closing date for applications is 14 December


Hello. We're RHP. Our purpose is to provide safe, secure homes - opening the door to life opportunities. We own and manage over 11,000 homes for social rent and shared ownership, and plan to build more over the next 12 months.


Our employees enjoy working for us, and we've been recognised as an excellent employer through several prestigious awards, including being named as a Top Employer for three years in a row. In recent years we've also gained Gold accreditation as part of the Mind Workplace Wellbeing Index and were named as Family Friendly Employer of the Year at the Personnel Today Awards.


We're a Disability Confident Employer, which means we're committed to inclusive recruitment practices.


If you want to make a difference to our customers, colleagues and beyond, we're the place for you.

Connected through difference

We embrace and understand the value diversity brings - it can only make us better and stronger. That's why a key part of our culture is to create an environment where everyone can be themselves and is treated fairly and equally. It's important to us that you feel valued, appreciated, and free to be who you are.