Job Description

Customer Experience Manager

Career Opportunity with Huge Growth Potential

Location:

Woolston, Southampton (in person)

Salary:

from 13 / hour

About Us:

Starel Stones is a rapidly growing, family-owned luxury bathroom and natural stone supplier. With a marble slab warehouse based in Woolston, Southampton, showrooms across the UK, and manufacturing facilities in Turkey, we supply high-end stone products to retail and trade customers across the UK and Europe.

The Role

We are looking for a motivated, personable, and customer-focused

Customer Satisfaction Manager

to join our busy Customer Service team. You will be the primary point of contact for customers after sales, ensuring a smooth after-sales experience, resolving complaints, and maintaining high levels of customer satisfaction.

Key Responsibilities

Act as the first point of contact for customers following a sale Handle customer complaints professionally and efficiently, ensuring timely resolution Support customers with after-sales inquiries and service-related issues Monitor, evaluate, and improve the overall customer after-sales experience Collect customer feedback and analyze satisfaction levels Prepare and present regular customer satisfaction reports to management Work closely with internal teams to resolve recurring issues and improve service quality Build and maintain strong, long-term relationships with clients

Key Skills & Attributes

Excellent communication and interpersonal skills Strong problem-solving and conflict-resolution abilities Customer-focused mindset with attention to detail Ability to manage multiple cases and prioritize effectively Professional, calm, and empathetic approach when handling complaints

STRICTLY NO RECRUITMENT AGENCIES

Job Types: Full-time, Permanent

Pay: From 13.00 per hour

Benefits:

Company events Free parking On-site parking
Experience:

work: 10 years (required)
Work Location: In person