Job Description

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Description

Customer Experience Officer


Hugh Baird College, Bootle

Full-Time, Permanent (35 hours)

23,565

40 days holiday + 8 bank holidays

Local Government Pension Scheme (LGPS)

Access to Medicash and a wide range of staff benefits

Join an Outstanding Team

At Hugh Baird College, an Ofsted Outstanding provider, we are committed to inspiring, challenging, and transforming lives. Our students are at the heart of everything we do, and we foster a workplace where ideas are valued, creativity is nurtured, and professional growth is supported.

Role

We're looking for a Customer Experience Officer to be the face of our reception area, someone who can create an organised and safe environment for students, staff, and visitors.

At Hugh Baird College, we're proud to be a welcoming and inclusive community where every member of staff plays a part in supporting students to succeed. Whether it's helping someone find their way, answering a question, or simply offering a friendly smile, the Customer Experience Officer is central to creating a positive first impression and a smooth day-to-day experience for everyone on campus. This front-facing role is ideal for someone who enjoys working with people, thrives in a busy environment, and wants to make a meaningful contribution to the college experience.

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What You'll Be Doing

Greeting and supporting everyone who walks through our doors Managing reception during busy times and events Handling phone calls and messages professionally Overseeing post and parcel deliveries Coordinating visitor parking and ID badges


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What We're Looking For

You'll be great in this role if you:Enjoy helping others and solving problems Can stay calm and organised during busy times Are confident using phones, email, and basic IT systems Are happy working independently and as part of a team Can adapt to changing situations and think on your feet Are reliable, respectful, and take pride in your work

Please see the person specification for the full criteria

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Rewards and Benefits at Hugh Baird College

Why Join Hugh Baird College?

When you join us, you become part of a caring and supportive community that prioritises employee wellbeing, development, and recognition. Here are some of the benefits available to you:

Generous holiday allowance

Up to 50 days annual holiday allowance, excluding bank holidays.

Flexible Working

We offer flexible working options depending on the business need, which can provide a better work-life balance for our employees.

Medicash

Access to Medicash's health plans are designed to look after you and your family by boosting your access to treatment and support.

Pension Scheme

You will have access to two of the best pension schemes in the country, the Teachers' or the Local Government Pension schemes, depending on your role with us.

Professional Development

We are committed to providing continual professional development, with both formal and informal opportunities designed to enhance your skills, knowledge and career growth.

Industrial Commercial Updates

Our teachers receive 35 hours per year to choose a commercial operation to visit with a view to bringing new innovative ideas back to the College.

Reward and Recognition

Our 'Get Recognised' employee reward scheme enables continuous acknowledgement of employee contributions, and our annual staff celebration event highlights colleagues who consistently embody our values.

Lifestyle Fitness Gym

You will have discounted access to our fully-equipped and modern on-campus Lifestyle Fitness gym.

Health and Wellbeing

You will have opportunities to take part in staff groups such as yoga, walking and meditation. You will also have access to Mental Health support and a Cycle to Work scheme.

Travel

You can take advantage of discounted rail travel or bus travel, interest-free season ticket loans for public transport services and free on-campus parking.

Retail Discounts

You will have access to offers to cashback and discounts at well-known retailers.

Blue Light Card

You may be eligible to apply for a Blue Light card, giving you access to exclusive discounts.###

About Hugh Baird College

Who We Are

Hugh Baird College and University Centre is one of the top further education providers in the UK and one of only three colleges in the North West to hold an Outstanding Ofsted rating.

Serving the Liverpool City Region, the College includes Sefton Sixth Form College in Litherland and offers a wide range of opportunities, including vocational training for school leavers and adults, apprenticeships, A-levels, and university-level courses.

As a Mindful Employer, we are committed to creating a supportive and open culture around mental health. By signing the Charter for Employers Positive about Mental Health, we ensure our colleagues feel confident discussing mental health and accessing the support they need.

Our Vision, Mission and Values

Across our campuses, provisions, and the entire organisation, we are united by a shared vision, mission, strategic priorities, and values. These define who we are, shape our behaviour, and guide our work every day. Find out more

Safeguarding Our Students

Hugh Baird College is dedicated to safeguarding and promoting the welfare of young people, and we expect all staff to uphold this commitment. This role requires an Enhanced DBS check, and applicants must disclose any convictions, cautions, reprimands, or final warnings in accordance with current guidelines.

Are you ready to make your mark?

This is your opportunity to join a forward-thinking team, shape the future of education, and leave a legacy of impact. Start your application today.