Job Description

Customer Experience Officer - Part Time

Our 2026 Recruitment Campaign will Start shortly. Register Your Interest.

At Leeds Bradford Airport, our Customer Experience Officers are the face of the airport and often the first people our passengers meet. In this essential frontline role, you'll support passengers who need extra assistance, guide people confidently through the airport, and make a real difference to how their journey begins.


You'll be joining one of the UK's fastest-growing regional airports, committed to employing high-quality people who share our ambition and dedication to excellent customer service. Living our values to

Be the Best, Work as One Team, and Do the Right Thing

, you'll help deliver positive, welcoming experiences as we continue to grow and prepare for the next phase of our terminal regeneration.

What Your Day-to-Day Will Feel Like

This is an active, frontline role where you'll spend much of your shift on the move and at the heart of the airport experience. Your main focus will be assisted travel, helping passengers who need extra support to move through the airport safely, comfortably and with confidence. You'll guide people through the terminal, support them to and from the aircraft, and respond to a wide range of situations and individual needs. No two days are the same.


Alongside assisting passengers, you'll support meet and greet services, help manage passenger flows across the site and take shared responsibility for keeping the airport clean, safe and welcoming under our

One Team

approach. You'll be part of a supportive, close-knit team who look out for one another and take pride in delivering a positive experience for every customer.


Your shift pattern follows a steady rhythm of

4 sets on, 4 sets off

, working

21 hours per week

. As part of our 24-hour operation, you'll rotate between early shifts starting from around

3am

and later shifts starting from around

12pm

. Start times may vary to support peak passenger flows, meaning weekend working and unsociable hours form part of the role. Many colleagues value this predictable structure, which helps with planning life outside of work.

What's in It for You

Salary:

13 per hour / 14,234.22 per year
(Full-Time Equivalent 28,468.44)

Hours & Shift Pattern:

Part-time, 21 hours per week; rotating 4 days on, 4 days off

Career Progression:

Opportunities to grow within customer operations and the wider airport.

Training:

Opportunities to be trained in the use of a range of airport vehicles and equipment, including buses, ambulifts, snow brooms and ploughs

Mandatory Requirements for This Role

Fluent in English, both written and spoken (additional languages desirable but not essential) Ability to pass Criminal Record, Counter Terrorism and vetting checks Ability to provide a continuous, checkable five-year employment or education history, with explanations for any gaps over 28 days Due to insurance limitations, candidates must be

over 21 years of age

Full UK driving licence, held for a minimum of

3 years

Clean driving licence for driving duties

Register Your Interest

This advert is to

register your interest

in upcoming part-time Customer Experience Officer opportunities at Leeds Bradford Airport. By applying, you'll be added to our talent pool and contacted when suitable vacancies become available.


When roles open, shortlisted candidates will be invited to take part in our recruitment process, which includes an assessment centre and pre-employment checks.


If you're passionate about delivering excellent customer experiences and want to be part of the team delivering them

at your local airport

, we encourage you to apply and register your interest.