Job Description

We are seeking an enthusiastic and dedicated Customer Experience Representative to support our Customer Experience Department in providing world class service and sales to our customer base on a full time basis, primarily at evenings and weekends.

This opportunity is operating two distinct and vibrant brands, Rowen & Pink Boutique, who are leading players in e-commerce & retail within the North East. We specialise in providing fashion and luxury homewares to our customers and are committed to quality, innovation, and customer satisfaction.

If you are a positive, problem-solving, high-energy individual who is passionate about delivering an exceptional customer experience and thrives in a fast-paced, sales-driven environment, we would love to hear from you!

Key accountabilities as

Customer Experience Representative

are:

Handling customer service enquiries via telephone, email, live chat, and social media. Identifying sales opportunities and proactively upselling products based on customer needs. Processing orders, returns, and exchanges efficiently while promoting alternative products where appropriate. Handling phone calls professionally and routing callers to the appropriate party. Maintaining polite and professional communication across all customer channels. Providing feedback to relevant departments on customer comments and improvement suggestions. Following all company processes and procedures to ensure a seamless customer journey. Maintaining confidentiality regarding customer financial data by keeping sensitive documents private and secure.
The ideal candidate for the

Customer Experience Representative

role will be:

Impeccable & sincere telephone manner Have an interest in interior design & fashion Organised, problem solving and have a responsible attitude Positive, enthusiastic and self-motivated mindset Analytical & critical thinker Excellent written and verbal communication Be able to work in high pressure environments and prioritise workload

What do we give in return?

Basic salary of 24,765 per annum with an OTE of circa 30,000. Commission & bonus scheme admission A fun and fast paced environment for you to learn and grow Fantastic career prospects and development opportunities 25 days holidays (exclusive of bank holidays) & your Birthday as an extra day off Company salary sacrifice pension plan Staff discount at PinkBoutique.co.uk and RowenHomes.com Childcare Salary Sacrifice Scheme Grocery Salary Sacrifice Scheme Employee Assistance Programme Whole company and team events to celebrate all we do
Job Types: Full-time, Permanent

Pay: 24,765.00-30,000.00 per year

Benefits:

Company events Company pension Employee discount Free parking On-site parking Store discount
Experience:

customer service: 1 year (required) sales: 1 year (preferred)
Work Location: Hybrid remote in Newcastle upon Tyne NE15