Job Description

Customer Experience Specialist Service Advisor Apprenticeship

As a Customer Experience Specialist Service Advisor Apprentice, you will develop first-class customer service skills including understanding customer and business needs, critically evaluating customer service levels and implementing changes to improve the customer journey and use appropriate resources and technology to support the needs of the customer. You will acquire the skills to deal with challenging situations and develop plans to drive loyalty and retention and exceed customer expectations.

Working towards a Level 3 Apprenticeship as a Customer Service Specialist you will learn the key principles, practices and skills that underpin the role before further developing and applying your skills in more complex situations.

This role will be based in the Service Department, with a view to developing the skills to start your career in the role of Service Advisor.

People who complete the Customer Experience Specialist Service Advisor Apprenticeship have an exciting career path ahead of them. This apprenticeship may lead to roles including Service Advisor, Customer Support Executive, Service Manager and Product Support Specialist.

The role of a Customer Experience Specialist Service Advisor

Understanding your customers and the business

Developing knowledge of relevant regulations and legislation

Using appropriate resources and technology to meet the needs of customers.

Keeping up to date with the most recent product information

Resolving challenges and managing challenging situations

Understanding the extended customer journey

Understanding how to apply different skills and behaviors in various different situations

Developing insights into customer behavior including influencing factors such as loyalty, emotion and culture

Apply knowledge and skills to find solutions to complex challenges

Analysing service levels and develop options for improvement

Developing new ideas and initiatives to improve your business

Learning knowledge of how to provide the correct customer service within the Motor Industry

Desired Skills and Personal Qualities

First-class customer service skills

Organizational skills

Listening & communication skills

ICT skills

Complaint resolution skills

Problem solving abilities

Ability to work independently and as part of a team

An interest in motor vehicles

Entry Requirements

Age 16+

GCSE grades 4 - 9 (or equivalent A*- C) in:

Mathematics

English Language

Important information

We welcome applications from everyone irrespective of gender and ethnicity. We are committed to equal opportunities therefore if you have a disability please state this on your application form and measures will be put in place to support you.

The employing retailer dictates the remuneration that apprentices receive. They are required to pay, at least, the National Minimum Wage. Further details can be found at https://www.gov.uk/apprenticeships-guide/pay-and-conditions.

You will be required to work the minimum duration of 30 hours per week and a minimum of 20% of your working hours are allocated to 'off-the-job' training, which will take place as one-week blocks at our Apprentice Academy in Milton Keynes. We will talk you through this during the application process.

We will support you in gaining Functional Skills in Mathematics and English should you require them.

For advice on completing an application, please refer to the advice and guidance here: https://www.ucas.com/further-education/apprenticeships-and-traineeships/applying-apprenticeship

Job Type: Apprenticeship

Pay: 7.55 per hour

Work Location: In person

Application deadline: 30/08/2025
Expected start date: 02/09/2025