Customer Experience Specialist
Peterborough, ENG, GB, United Kingdom
Job Description
MWH Treatment is looking to strengthen their Customer Service Team with a Customer Service Specialist for our @one Alliance framework.
As a Customer Experience Specialist, you'll play a vital role in ensuring that Anglian Water's projects are delivered with customer needs at the forefront. Working closely with internal teams, local communities, and key external stakeholders, you'll help shape and enhance customer engagement while driving social value initiatives.
What You'll Be Doing:
Stakeholder Management:
Build and maintain strong relationships with senior project managers, construction managers, and site teams to ensure customer considerations are embedded at every stage of project delivery.External Engagement:
Engage with elected officials, transport agencies, and community groups to promote transparency and proactive communication.Customer Advocacy:
Act as the voice of the customer, influencing decisions to improve the Customer Measure of Experience (CMEX).First Point of Contact & Resolution:
Handle customer enquiries and complaints with a focus on achieving first-time resolution and a high standard of service.Data Analysis & Insight:
Analyse customer feedback, identify trends, and present actionable insights to internal teams to drive continuous improvement.Engagement Strategy:
Develop and execute engagement plans that effectively communicate key messages and enhance customer understanding.Social Value & CSR:
Identify opportunities to deliver meaningful community benefits and corporate social responsibility initiatives.Communication & Storytelling:
Confidently share project updates and key messages through traditional and digital channels, ensuring customers stay informed.
Beware of fraud agents! do not pay money to get a job
MNCJobs.co.uk will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD3479841
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationPeterborough, ENG, GB, United Kingdom
-
EducationNot mentioned