Job Description

Vacancy Name

Customer Experience Specialist

Requisition No

VN3927

Time Type

Full Time

Location

Remote-Thames Ditton

Additional Location

Country

United Kingdom

Join a community that is shaping the future of work! SHL, People Science. People Answers.

Do you have a natural flair for and interest in Customer Service and would like to develop your career in this field? At SHL we are passionate about people. We are continually innovating to provide award winning solutions for our customers. This is a fantastic opportunity to join the Customer Experience team situated in our Global Customer Service Centre (GCSC) which is the heart of SHL's international and dynamic culture.

UK based, as the role supports our US customer base there will be a shift pattern

(Weekdays - 09:45am - 6pm/ 12.45pm - 9pm / 3.45pm - 12am - on a rotational basis)



A great benefits package is offered in a culture where career development, with ongoing manager/ Team Lead guidance, collaboration, flexibility, diversity and inclusivity are all intrinsic to our culture. There is a huge investment in SHL currently so there's no better time to become a part of something transformational.

This role is a permanent contract, fully remote working with a requirement to be office based 1 day a week during training, therefore the successful candidate should live within a reasonable commute to the UK head office, in Surrey.

This is a fantastic opportunity to join the Customer Experience team situated in our Global Customer Service Centre (GCSC) which is the heart of SHL's international and dynamic culture.

Join a community that is shaping the future of work! SHL, People Science. People Answers.

Do you have a natural flair for and interest in Customer Service and would like to develop your career in this field? At SHL we are passionate about people. We are continually innovating to provide award winning solutions for our customers. This is a fantastic opportunity to join the Customer Experience team situated in our Global Customer Service Centre (GCSC) which is the heart of SHL's international and dynamic culture.

UK based, as the role assists our US customer base there will be a shift pattern

(Weekdays - 09:45am - 6pm/ 12.45pm - 9pm / 3.45pm - 12am - on a rotational basis)



A great benefits package is offered in a culture where career development, with ongoing manager/ Teamlead guidance, collaboration, flexibility, diversity and inclusivity are all intrinsic to our culture. There is a huge investment in SHL currently so there's no better time to become a part of something transformational.

This role is a permanent contract, fully remote working with a requirement to be office based 1 day a week during training, therefore the successful candidate should live within a reasonable commute to the UK head office, in Surrey.

What you will be doing:

Working in our busy

Customer Service

team and a main point of contact for our customers regarding SHL products and services Answering incoming enquiries by telephone, e-mail, web, fax or post for the territories covered by the team in line with published Service Level Agreements. Aiming for first time resolution wherever possible. To maximise on all sales opportunities coming into the Global Customer Service Centre (GCSC) customer business Handling accounts of small and medium enterprise (SME) companies - Transactional accounts To always represent the company values; Customer First and Solution Focused, taking ownership of matters in a proactive approach Providing support to Customers using SHL's range of 'Off the Shelf' and 'Internet Based' IT Products Looking for potential revenue streams and feedback to management for ways to increase revenue and update SHL processes.

What we are looking for from you:

Essential:


Strong I.T. skills Excellent people skills; excellent written & oral communication Effective time management and experience of working to time frames. Ability to work under pressure and deliver results Excellent organisational and time management skills. Experience of building relationships and work well across functions.
Desirable:


Experience in a contact centre environment Degree educated preferred

The candidate must have the right to work in UK.

Get in touch:

Find out how this one-off opportunity can help you to achieve your career goals by making an application to our knowledgeable Talent Acquisition team. Choose a new path with SHL.



Closing date: 12th September 2025



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About Us

We unlock the possibilities of businesses through the power of people, science, and technology.

We started this industry of people insight more than 40 years ago and continue to lead the market with powerhouse product launches, ground-breaking science, and business transformation.

When you inspire and transform people's lives, you will experience the greatest business outcomes possible. SHL's products insights, experiences, and services can help achieve growth at scale.

What SHL can offer you

An inclusive culture. A fun and flexible workplace where you'll be inspired to do your best work. Employee benefits package that takes care of you and your family. Support, coaching, and on-the-job development to achieve career success. The ability to transform workplaces around the world for others.

SHL is an equal opportunity employer.