Job Description

Cwmni Cyfyngedig Masnachu Awen
Mae Ymddiriedolaeth Ddiwylliannol Awen yn elusen restredig wedi ei lleoli yn Ne Cymru, sydd yn berchen ar is-gwmni, y cwmni cyfyngedig Masnachu Awen. Ein pwrpas yw i wella bywydau.
Am fwy o wybodaeth ewch in gwefan:
Awen Trading Ltd
Awen Trading Ltd is the commercial arm and wholly owned subsidiary of Awen Cultural Trust a registered charity based in South Wales. Our purpose is to make peoples lives better.
For further information please visit our website:
Basis: Full Time
Salary: 325,293 - 328,090 per annum
Base: Maesteg Town Hall
Accountable to: Bridgend Theatres Manager - Maesteg Town Hall
Closing date : Wednesday 10 June 2025
We are recruiting for a Customer Experience Supervisor in Maesteg Town Hall!
In this full-time role, you'll lead and motivate a team of Customer Experience Assistants to deliver exceptional service in our cafxc3xa9 and bars. You'll oversee recruitment, training, and rostering, ensuring efficient and cost-effective operations for events. Key responsibilities include acting as Duty Manager, liaising with external suppliers, maintaining stock levels, and ensuring compliance with policies and legislation.
We're looking for someone with a positive, innovative approach, excellent communication skills, and experience in customer service within an arts or events environment. If you have a passion for theatres and arts, and meet the essential criteria, apply now.
Benefits of Working for Awen;

• 20% discount at Awen Cafes
• Access to Awen's Benefits Platform (i.e. discounts at high street stores, supermarkets, restaurants, holidays and cinema)
• Discounted membership at Halo Leisure Centres
• Access to Health Assured
• Family Friendly Organisation

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Please click for information about working with us.
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At Awen we are committed to ensuring our people are at the heart of all that we do. We want to instil an organisational culture that values people from all backgrounds and are passionate about increasing the diversity of our workforce.
We welcome and encourage applications from all backgrounds, and we do not discriminate on the basis of disability, race, colour, ethnicity, gender, gender identity, religion, sexual orientation, age, or other category protected by law.
As part of our commitment to increasing the diversity of our workforce we provide a guaranteed interview scheme to applicants who meet the minimum requirements for the job who are disabled or people of the global majority.
As part of our application process, you can ask to be considered under this scheme if you are from the global majority or have a physical or mental impairment that has a xe2x80x98substantial and xe2x80x98long-term negative effect on your ability to do normal daily activities. Providing that you meet the minimum requirements for the role, youll then be invited for an interview.
The minimum requirements are the essential criteria outlined in the person specification for each position. These criteria are what the job holder will need to demonstrate they have, through their application form.
To apply please complete our online application form, if you need another accessible format or any other support with the recruitment process please get in touch by emailing or call 01656 754825.
If you are selected for interview and would like to visit the venue then please email support@awen-wales.com.
For an informal discussion about this role please contact
*Please note that on submission of your application you will receive an email asking you to complete an Equity, Diversity and Inclusion (EDI) questionnaire. This data is used for statistical purposes only and is not identifiable to an individual. It is utilised by the People Team to support our commitment to EDI and will help us improve on accessibility and diversity in our advertising and recruitment campaigns.