Job Description

Are you a skilled Customer Experience Team Leader based near Knowsley, looking to earn 29,211 per year?

We can Offer You:

Work-Life Balance

: Agile working, 25 days annual leave + bank holidays, plus flexibility with overtime

Health & Wellbeing:

24/7 GP access, mental health support, fitness programs, and more

Training & Growth:

Ongoing professional development to keep you at the top of your game

Your Role:

Develop personal and team performance Provide coaching and guidance Maximise first point of contact resolution to achieve excellence in service delivery to all customers Ensure KPI/SLAs are met through effective management of the team Continuous review and improvement of our service and providing direction for a team of advisors Support and deputise for the Customer Experience Commercial Lead Arrange and provide induction and training Support the Team leaders and coordinate recruitment for new vacancies Manage training schedules for the team

What We Need from You.

GCSEs (or equivalent) in Maths & English Experience successfully managing, leading, developing and coaching a team whilst achieving service targets Good level of IT skills, including Microsoft Office packages Experience working within a call/service centre environment, ideally in social housing Knowledge of scheduling software and other database applications and experience in writing and presenting statistics and reports. NVQ Level 3 in Customer Service is desirable

Why Liberty?

We're a diverse, supportive team with a focus on personal development, wellbeing, and making a real difference in the communities we serve. Liberty offers you a chance to work with the best in the industry and continuously improve your skills while enjoying a rewarding career.

Apply Today!

Click "Apply" below to join Liberty as our Customer Experience Team Leader. We look forward to hearing from you!

Closing Date:

14th August 2025 (We may close early due to high demand)