Customer Experience Team Member
Job Description
We have the opportunity for Part-Time staff to join our Customer Experience Team at our Head Office in Livingston.
Candidates must be able to work one of the following shift patterns. Evenings and Weekend cover is also available. Monday-Friday 8am-12pm & Monday-Friday 9am-1pm
The schuh customer experience department is a fast paced environment where the customer always comes first. We believe every customer should leave us thinking WOW!
As a company we lead the way with our customer service effort and believe this is what sets us apart from others. So if this is something you are interested in, full training will be provided - we want to hear from you!
The Person:
We're looking for someone with positivity, enthusiasm and a passion for great customer service. We need people to work and communicate effectively as part of a team. We are always looking for confident and hardworking individuals. Genuine and honest people will excel with us.
The Role:
Customers can contact us if they want to buy something or if they have a problem. In either case we treat every customer with a sense of fairness and individuality. You will be expected to: Deal with service related queries through various social media platforms including WhatsApp. Effectively engage with customers via our video and text chat services. Deal efficiently and professionally with customers via phone and email. Help our high street stores with any problems or queries.
Extensive training is completed in the office therefore candidates must be able to travel to our Livingston Head Office.
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Job Detail
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Job IdJD3323813
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IndustryNot mentioned
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Total Positions1
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Job Type:Part Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationLivingston, SCT, GB, United Kingdom
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EducationNot mentioned