Job Description

Fixed Term Contract (9 months)

Full time (34.5 hours), we are open to a conversation about how you work these hours

Location -

Split between home and our Shipley Office

Salary Range 27,500 - 30,500

About us

At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.

About the role

In this role you will have an opportunity to champion and deliver an unrivalled experience to all customers, leading on handling complaints, feedback and compliments across all channels, in accordance with Macmillan's values, regulatory requirement policies and standards.



You will produce analysis on feedback, identify trends and share opportunities for improvement to the process.



A significant part of your role will be building effective relationships with internal colleagues and external agencies on behalf of Macmillan to ensure accurate, appropriate and full responses are provided to complainants in line with agreed SLAs.

About you

The successful candidate will demonstrate the following skills and experience:


Experience of customer care or customer relations and resolution management A good understanding of GDPR guidelines The ability to produce a range of detailed written communications A sound working knowledge of IT systems such as Microsoft Office, CRM as well as databases in order to extract and manipulate data




In return, we offer a range of benefits including:


25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days Pension matched up to 7.5% 120+ learning and development offers, with access to external professional qualifications Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more

Recruitment Process

Application deadline: Thursday 10th July 2025

Interview dates: w/c 14th July 2025



To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.



So we can support you to be your best during the application or interview process, please contact Macmillan TA Team TATeam@macmillan.org.uk for advice and reasonable adjustments.