Job Description

We have an opportunity for a Customer Finance Administrator to join our Finance team in Swindon.
The Customer Finance team are responsible for managing all finance related queries within the business. This includes managing approved and unapproved finance orders created by customers either online, through telesales agents or a salesperson in the showroom. We process between 1,500 - 2,000 emails every week and handle between (500 - 700) inbound and Outbound calls per week.
The hours are Monday to Sunday 9am till 6pm. You will also need to be able to work a weekend (1 in every 5 weeks) and you'll receive 2 days off during the week. After the training period there would also be an opportunity for hybrid working.
Key Responsibilities:

• Dealing with calls from customers and helping them to complete online and telesales finance orders.
• Complete finance agreements and finance administration duties.
• Review the outliers reports for payments, process refunds and cancellations of finance agreement with all finance partners.
• Assist in the reconciliation of delivered orders to payments requested and investigation of any differences.
• Manage Showroom finance agreements through to conclusion including customers amending for increase and decrease in spend to ensure that the customer enjoys a quick, easy and streamlined process throughout.
• Managing and maintaining the expired finance reports and actions
• Review and reconcile Overpaid & underpaid report and resolve any outliers.
• Processing Change of delivery address & customer deferral of payment requests
• Dealing with finance queries and process questions from internal department
• Responding to emails from customers, showrooms, customer services, telesales, and our finance partners.

Skills and experience:

• Previous experience in a Customer Service environment
• Exceptional communication skills, both verbal and written
• Strong problem solving skills
• Highly organised, ability to prioritise work and work well under pressure in a result driven environment.
• High level of accuracy and attention to detail
• A good understanding of finance and consumer finance product are desirable but not essential

Benefits:

• Employee discount: amazing discounts available on all Oak Furnitureland products after successful completion of probation
• Life assurance: free cover of a minimum of two times your annual salary up to the age of 65
• 28 days holiday (including bank holidays)
• Birthday: an additional day off for you to celebrate your birthday
• Pension: 4% employee contribution matched by the company
• Health and wellbeing: great discounts on local gym memberships
• Employee Assistance Programme: gives all employees access to both telephone and face-to-face counselling services
• My Rewards Programme: offers discounts on everything from restaurants and supermarkets, to entertainment and holidays
• Free on-site parking

Skills Required