Job Description

Title:

Customer Growth & Success Manager

Location:

Scotland, UK (with occasional travel to client sites)

Type:

Full-Time

About Foodel

Foodel is helping restaurants, takeaways, and convenience stores launch their own branded ordering websites and apps. Unlike aggregators, we put power back into local businesses' hands -- letting them control their margins, customers, and growth.

Role Overview

We are hiring a

Customer Growth & Success Manager

to onboard, support, and grow Foodel's client base in the UK. This role blends customer success with light sales responsibilities -- ensuring every client not only signs up but also succeeds in getting orders and staying long-term.

Key Responsibilities

Onboarding & Activation

Guide new clients through setup (menus, branding, domains). Train clients on how to use Foodel's toolkit to generate orders. Ensure every client gets their first 10-20 ordersquickly.

Customer Success & Retention

Build relationships with restaurants and stores; act as their main point of contact. Monitor client performance and proactively solve issues. Collect feedback and share insights with the Product & Growth Manager. Upsell value-added services (custom domains, QR ordering, kiosks).

Sales & Field Engagement

Occasionally visit key clients to build trust and close deals face-to-face. Conduct demos and explain Foodel's benefits vs. aggregators. Support referral programs and local marketing activations.
What We're Looking For

3+ years in customer success, sales, or account management. Experience with SMBs (restaurants, retail, food, or SaaS preferred). Strong communication and relationship-building skills. Comfort with both digital tools (CRM, email, WhatsApp) and in-person meetings. Hands-on, proactive, and willing to "do what it takes" to make clients successful.
Why Join Us

Be the local face of an ambitious SaaS startup. Blend customer success with entrepreneurial sales exposure. Competitive salary + commission/bonus for client growth. Career progression as Foodel expands across the UK.
Job Type: Full-time

Pay: 28,000.00-40,000.00 per year

Benefits:

Company pension Private medical insurance UK visa sponsorship
Work Location: In person