Job Description

Helpdesk Advisor - Monday to Friday 37.5 hours

2 days working from home

Canteen and Gym on-site

Overview

We have a fantastic opportunity to join our customer help desk team at JLA!

We are experiencing significant growth across the business which makes this a really exciting time to join us on our adventure.

Set in the picturesque village of Ripponden, our head office is a great place to work - we have a state of the art on site gym and a fantastic cafe serving healthy food throughout the day.

We are looking for customer focused individuals to join our Customer Help Desk. Working as a part of a vibrant and energetic team, your role is to handle our customer queries, take ownership of the situation and demonstrate real empathy to provide a resolution to the customer's satisfaction.

Our team also provides technical support to the customer, for which training will be provided. We are looking for a professional and enthusiastic individual with very strong experience in customer service. The ability to work in a fast-paced environment and desire to deliver a great customer experience is essential.

Key responsibilities

Handling Customer Queries in a polite and professional manner Logging jobs and booking engineer visits Capturing accurate notes on our internal systems Liaising with internal departments to resolve customer queries Achieving customer and business KPIs

Qualifications, Skills & Experiences

Essential

Ability to provide outstanding levels of customer service Skilled in creating a network of internal contacts to support the resolution of customer queries Good organisational skills Good knowledge of the English language, both written and verbal Demonstrated ability to provide outstanding customer service Experience of working in a busy team; driven to achieve personal, team, and business goals Demonstrated evidence of applying 'soft-skills' such as empathy to resolving customer queries Demonstrated experience of taking ownership of customer queries Aptitude for quickly building rapport with our customers by showing patience, empathy and understanding Strong team player Confidence and eagerness to own and resolve issues by showing initiative and willingness to learn
Desirable

Good level of computer literacy including Microsoft Proficiency of using Office and Smartphone Apps Excellent writing skills with the ability to use clear, concise language specific for the purpose and audience Previous experience of working in a customer helpdesk capacity

What's on offer?

on site state of the art gym on site cafe serving healthy food throughout the day Great team working and fun environment Fantastic leadership and opportunity to develop and grow
Job Types: Full-time

Job Types: Full-time, Permanent

Pay: From 24,297.00 per year

Benefits:

Company pension Cycle to work scheme Gym membership On-site parking Referral programme Sick pay Store discount
Application question(s):

Will you be able to reliably commute to the Ripponden office 3/5 days a week for this job?
Experience:

telephone based customer service: 1 year (preferred)
Work Location: Hybrid remote in Sowerby Bridge HX6 4AJ