Job Description

Join one of the fastest growing UK tech companies! Epos Now offers a market leading product and an award winning brand, there has never been a more exciting time to join our driven team. We're looking for an ambitious Customer Implementation Consultant to join our existing team who operate with customers all over Europe, United States and Australia.

About Us:

EposNow are transforming the business owner experience by putting the power of fintech in their hands. We offer comprehensive tools for point of sale and embedded finance, (including payments, banking, and lending) to our 90,000 incredible business merchants worldwide, helping everyone from micro-sized businesses to enterprise companies succeed. Our ultimate mission is to make commerce accessible for everyone. With personalised career progression plans, exciting opportunities to work with new tech (like AI), and an inclusive culture and help shape the future of business solutions.

About the role:

A positive and confident communicator, with an excellent telephone manner, you will be the first interaction for many prospective customers looking for a tech-led solution to their challenges. As a member of the customer support team, you will play a key role in handling customer support calls to onboard new customers and resolve any queries timely and efficiently.

Responsibilities:

Deliver training for new customers as part of their onboarding process Take inbound customer support calls, answer webchats and tickets Provide excellent customer service by phone, email, webchat and online user support Where appropriate, escalate and accurately record customer data Conduct remote trouble-shooting and training sessions with clients Develop and maintain an in-depth knowledge on all products and services Working to call time and upselling targets, using a "soft sales" approach to proactively identify growth opportunities and attend to customer needs

The best candidate for this role would be;

Driven and proactive - Can work independently and is determined to succeed (essential) Organised - Manage diary, phone and update systems with great attention to detail (essential) Resilient - Can bounce back from challenging customers, remaining calm and professional while dealing with volume calls (essential) Personable - Able to keep calm and show empathy for customers (essential) Tech-literate and knowledgeable - Have a basic understanding of Android, iOS and Windows Operating Systems, a basic knowledge or experience in using Google Suite, and an awareness of customer CRM systems and data input (preferred, not essential)

Benefits:

20 days paid Holiday Exclusive retail, restaurants, travel and accommodation discounts Pension Scheme Free Onsite Parking Equity (After 1 year of Service) Learning Platforms Progression

What are the next steps?

Interviews for this role are starting immediately, so you could be joining our team very soon! Successful candidates will have a short screening call with our partner company, RecruitmentJunky, before being invited for an interview with a hiring manager.