Job Description

Job Introduction

Are you a YH Customer who is passionate about improving housing services and amplifying the voice of fellow customers? Do you want to help shape the future of social housing in Yorkshire? If so, we'd love to hear from you.


At

Yorkshire Housing

, we believe everyone should have a place they're proud to call home. We're looking for new

Customer Insight Committee Members

to help us ensure our services reflect the needs, priorities, and experiences of our customers.

What you'll be doing

Being part of the Customer Insight Committee means working together to make sure Yorkshire Housing truly listens to its customers. You'll help review how well services are meeting expectations and whether customer voices are being heard where it matters -- in the decisions that shape the future.


The role includes teaming up with the Homes and Places Committee to look into key services and suggest improvements, as well as checking how effective our customer engagement really is. It's all about making sure customers aren't just consulted, but genuinely involved -- and that their experiences lead to real, positive change.

The stuff that sets you apart

We're looking for individuals who bring

lived experience as a customer

and a passion for making a difference. You don't need to be a housing expert -- we'll support you with training and development. What matters most is your ability to bring the following qualities:

Customer Focus:

You understand what matters to customers and can represent their views with clarity and empathy. You'll build trust and positive relationships with other customers to ensure their voices are heard.

Leadership & Influence:

You're confident in holding Yorkshire Housing to account and contributing to service improvements. You bring ideas, challenge constructively, and help drive change from a customer perspective.

Independence & Integrity:

You can remain impartial, act with integrity, and balance customer needs with organisational risks and responsibilities.

Analytical Thinking:

You have an eye for detail and can ask the right questions to uncover the root of issues. You'll help the committee make evidence-based recommendations.

Communication Skills:

You're a good listener and a clear communicator. You can express your views constructively in meetings and act as a positive ambassador for Yorkshire Housing in the wider community.

Teamwork & Collaboration:

You value the opinions of others and work well in a team. You're supportive, respectful, and help create a safe space for open discussion.

Equity, Diversity & Inclusion:

You're committed to fairness and respect for all. You're open to learning and can help identify and challenge discrimination or exclusion.

Willingness to Learn:

You're open to developing your understanding of the Regulatory Framework for Social Housing and how Yorkshire Housing operates.

Basic IT Skills:

You're comfortable using email and joining online meetings (e.g. Microsoft Teams).

What's involved:

Attend at least 75% of quarterly committee meetings (mostly online) Prepare by reading meeting papers and contributing to discussions Take part in onboarding, training, and governance reviews Represent Yorkshire Housing positively in your community and beyond

What's in it for you?

This role offers a time commitment of around half a day per month, with a payment of 3,000 per annum. It's an opportunity to challenge yourself and make a significant impact.


Take a look at the Recruitment pack and Role Profile to find out more about this exciting opportunity!

So, now you're really interested?

At Yorkshire Housing, we're actively building an inclusive and diverse work environment where everyone can contribute their best work and be themselves. We welcome and encourage candidates from all backgrounds to apply.


We know that not all candidates will meet every single desired requirement. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you. Please go ahead and apply!


If you require any additional support with your application, or have any further questions, please contact our amazing recruitment team via email at recruitment@yorkshirehousing.co.uk.

The fine print

To apply, click the link to our state-of-the-art recruitment platform for a personalised application process. You'll receive step-by-step guidance and can choose to submit a CV with a cover letter or CV and a short video (no longer than 1 minute) explaining why you would be ideal for the position. We also ask you to complete our equal opportunities monitoring form and confirm your right to work in the UK.

Remember to take a look at our recruitment pack to find out more!

Please submit your application by 4th August 2025.