Customer Journey Manager
Leeds, United Kingdom
Job Description
Customer Journey Manager
6 Month Contract
Halifax or Leeds (2 days per week)
Day Rate C.600 pwd (Inside IR35)
Job Purpose
The CJM is responsible for understanding and optimising the end-to-end customer experience (internal and external) to ensure the needs of the customer remain at the forefront of all journeys.
This will be achieved through collaborating with colleagues in Product, Experience Design and Engineering to ensure the intended user experience, and journey or process design, is accurately represented.
Role responsibilities:
Understand:
- Independently understands the end-to-end journeys within Homes.
- Works with limited supervision and lead on changes to Customer Journey and process maps (e.g Visio) for Business Led change.
- Ensures that any business led changes to the journey will work end to end from a customer and business perspective
- Coordinate cross functional alignment on journeys
- Understand cross-functional context and build alignment as needed
Note - if you do not hear back within 48 hours of applying, please assume you have been unsuccessful on this occasion, however, we will have your CV and contact details on files should something more suitable arise.
Beware of fraud agents! do not pay money to get a job
MNCJobs.co.uk will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD3633122
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:£500 - 600 per day
-
Employment StatusPermanent
-
Job LocationLeeds, United Kingdom
-
EducationNot mentioned