Job Description

Summary of Role:

The Customer Journey & Stakeholder Specialist will guide the Customer through the project lifecycle from initial enquiry to completion by providing a focal point of contact and devolving information across the range of Customer contacts.

This will be achieved primarily through regular outbound telephone contacts and system updates ensuring that the Customer is in possession of all project related information distributed in an accurate and timely manner.

Key Responsibilities and Accountabilities:

Act as focal point for Customers for all queries across project timeline

Carry out scheduled daily Customer telephone calls

Fully update systems with key project information

Liaise with internal stakeholders to ensure projects are meeting defined timescales

Identify potential project issues and manage Customer expectations

Arrange and lead Customer project welcome meetings involving relevant internal stakeholders

Create new project records on internal systems from enquiries received

Assist the wider Sales team in identifying leads and prospecting

Adhere to stated policies and procedures relating to Health, Safety and Quality Management

Carry out any activities related to the role

Attend training and develop relevant knowledge and skills

Person Specification:

Exceptional verbal and written communication with the ability to engage Customers effectively

Possesses excellent interpersonal skills to be able to communicate effectively and build productive relationships with internal and external stakeholders

Proactive and driven to achieve personal and Company objectives.

Has full understanding of the principles of Customer service and its impact on a business

Collaborative mindset, working effectively within a team to achieve shared goals

Ability to prioritise workload effectively with strong time management and organisational skills

Emphasis on accuracy with excellent attention to detail

Self-motivated and eager to learn

Adaptable and responsive to change

A strong working knowledge of IT systems including Microsoft packages

Additional Benefits:

Private medical cover

Generous annual leave allowance

Annual leave increasing with length of service

Enhanced pension scheme

Discretionary Bonus scheme

Employee Referral Scheme

Cycle to Work Scheme

Employee Assistance Programme

Life Insurance (3 x salary)

Living Wage Employer

Job Type: Full-time

Pay: 25,000.00-28,000.00 per year

Benefits:

Company pension Health & wellbeing programme Life insurance Private dental insurance Private medical insurance Sick pay
Work Location: In person