Job Description

Our Customer Learning Service is aimed at enabling Zellis customers to release the full benefits from our solutions and support the adoption of good practice. Currently our Customer Learning team provides a catalogue of classroom and online training to support customers in the use of Zellis solutions.

Reporting to the Head of Customer Learning, this permanent role will own the creation and maintenance of our course catalogue which includes both e-Learning and in person training courses, across the full range of Zellis HCM functionality. In addition, they will own the update and maintenance of the training database.

The role of the Customer Learning team is to support customers during their onboarding into Zellis (i.e., as part of the implementation project), support through periods of change (e.g., legislative change), in addition to supporting customers continued CPD.

Role Accountabilities and responsibilities:

• The design and development of eLearning courses using creative software, video, and animation.
• Once created, maintain the eLearning and in person learning courses.
• The creation and maintenance of face-to-face course manuals and learning resources.
• Maintain the Customer Learning Zellis HCM instance.
• Keeping up to date with product development and legislation changes to propose new courses or updates to existing courses.
• Responsible for turning often complex concepts into digestible pieces of information and the creation of supporting visuals.
• To work in collaboration with the learning facilitator to adapt learning based on course evaluation and product updates.
• Working in collaboration with SMEs across the business to validate the content is accurate and up to date.

Skills and experience

Essential knowledge, skills, and experience:

• Excellent time management skills
• Ability to work independently and collaboratively.
• Strong attention to detail and proofing prior to publishing.
• Excellent verbal, written and interpersonal communication skills,
• Visually creative and experienced in equivalent content creation role.
• Experienced storyboarding for eLearning or multimedia content.
• Experience developing high quality, interactive eLearning modules.
• Previous experience developing learning in the areas of Payroll, HR, and T&A software is essential.
• Experience of using Articulate Rise and Articulate Replay essential.
• Experience of using Vyond is an advantage.
• Experience of using Aucdacity is an advantage.
• Good commercial acumen demonstrated through experience of growing a learning portfolio sustainably with year-on-year revenue growth.
• Knowledge of modern learning techniques and Adult Learning pedagogy.
• Demonstrable experience in creating and delivering software specific learning programs.
• An excellent leaner and listener with strong critical thinking, analytic and interpersonal skills.
• Proven ability to interact, consult and build partnerships with people at all levels of the organisation.

About Us

Zellis is the leading provider of payroll and HR solutions for the UK and Ireland.

Together with Benefex and Moorepay, we form the Zellis Group, serving a vast array of companies across every vertical and industry.

Our purpose is to make people feel appreciated for the work they do - through precision, choice, and magic.

Our history

We have over 50 years of heritage and industry experience - and we\'ve been ahead of the curve throughout. More than half a century ago, we were founded as Peterborough Data Processing. Quite a lot has changed since then - not least our name.

We were acquired by Northgate, becoming NorthgateArinso in 2007 and NGA Human Resources UK and Ireland in 2014, where we were joined by Moorepay. In 2018, the UK and Ireland division was sold to Bain Capital and now we operate as a standalone company.

After acquiring Benefex, we\'re now even better equipped to serve the complex needs of our customers.

Our vision

Our vision is to be the clear leader in pay, reward, analytics, and people experiences. There\'s nothing more important to us than building trusting and beneficial relationships with our customers, using our size, scale, and breadth of experience to offer tailored solutions that precisely meet their business needs.

We design solutions that keep our customers ahead of change as they navigate the regulatory complexity and workforce uncertainty which exists in today\'s business landscape. At the heart of everything we do are our highly qualified payroll and HR experts, who are committed to delivering first-class customer service at all times.

We\'re proud of our culture

At Zellis we work hard to create a culture where people want to join, belong to, and be part of a progressive organisation. We\'re committed to recruiting and retaining a diverse and inclusive workforce that is representative of the customers we serve and the communities we operate in.

Our values, which were defined with input from all of our 2,000 colleagues, are not empty words on a poster. They reflect who we are, and how we operate as a business.

Zellis