Job Description

Location:

Carparison Leasing, Marsh Barton, Exeter

Hours:

Monday to Friday 08:30 - 18:00 with 1 hour lunch and Saturday AM on a rota.

Salary:

OTE from 42,000 per annum, uncapped

Are you a driven and enthusiastic individual looking to grow your career in sales with a customer-centered approach? Join the award-winning team at Carparison Leasing as a Customer Leasing Advisor!

About Us

Carparison launched in 2018 to meet the rising demand for fast, personal, and competitive car leasing services. We work with dealerships and funders nationwide to bring customers the best car leasing options, taking the hassle out of finding the perfect vehicle. Our award-winning team is proud to have been named 'Best Leasing Broker' and consistently exceeds industry standards for customer satisfaction and performance.

At Carparison, we work hard, strive for excellence, and still take time to enjoy the journey!

About the Role

As a Customer Leasing Advisor, you'll be guiding warm leads through an engaging and supportive car leasing journey--no cold calling, just connecting with customers who have expressed interest. Your role is to understand each customer's needs and preferences, recommending the perfect car at a market leading price. You'll provide tailored guidance through the leasing process, offering as much or as little support as required.

Day-to-day, you'll manage inbound leads, build strong rapport with customers, and collaborate with funders, dealerships, and stakeholders to ensure every customer finds the ideal vehicle for their needs.

What We Offer You

Car Benefit Scheme:

Via NELS Scheme

25 Days Holiday

(plus bank holidays)

Bonus Scheme:

uncapped

Pension Scheme:

Scottish Widows Salary Sacrifice

Employee Assistance Programme

Perkbox

Life Assurance

Enhanced Sick Pay

Training & Support:

Ongoing development and career progression opportunities

Cycle to Work Scheme

Eye Care Vouchers

Long Service Awards

Customer Leasing Advisor Key Responsibilities:

Respond to incoming calls with the highest level of efficiency and courtesy to deliver exceptional customer care Answer and handle inbound calls within agreed parameters Provides administrative support to all departments where appropriate or requested Follow the Sales Process consistently to meet and exceed performance targets Take ownership of tasks and see them through to completion, ensuring customer satisfaction every step of the way Organise and prioritise your workload effectively, balancing multiple enquiries and tasks Work well both independently and as part of a collaborative, high-performing team

What We're Looking For

Call experience essential - Outbound calling in volume would be advantageous A passion for guiding customers and exceeding their expectations Highly motivated, articulate, and driven by results Strong communication skills, both written and verbal Experience with financial products is preferred, and previous sales training is a plus
Job Type: Full-time

Pay: From 42,000.00 per year

Additional pay:

Bonus scheme
Benefits:

Company events Health & wellbeing programme
Schedule:

Monday to Friday
Ability to commute/relocate:

Exeter, EX2 8ED: reliably commute or plan to relocate before starting work (preferred)
Experience:

Customer service: 1 year (preferred) Inbound & Outbound calls: 1 year (preferred)
Work Location: In person