Job Description

Customer Legal Administrator

Location:

Liverpool

Salary:

Competitive

Contract Type:

Permanent

Position Type:

Full Time

Closing Date:

{Expiry Date}



Are you a proactive team player with a positive attitude and a passion for delivering exceptional customer service? Do you thrive in fast-paced environments and want to be part of a company that champions innovation, inclusivity, and personal growth? If so, we'd love to hear from you!

About the Role

We're looking for a Customer Legal Administrator with strong administrative skills and a confident communication style. You'll be the first point of contact for new and existing clients, helping them navigate their legal journey with clarity and care. This is a fantastic opportunity to join a dynamic team and make a real impact in people's lives.



This role follows our hybrid working model:



Working between the hours: 8:00am - 5:00pm on a 35 hour contract.

About Slater and Gordon

Slater and Gordon is a leading consumer law firm with a mission to make world-class legal services accessible to everyone. We're powered by technology and driven by people--supporting our customers every step of the way.



We celebrate diversity, encourage different perspectives, and foster a culture where everyone feels valued. Our values guide everything we do and ensure we're all working toward the same goals.

Key Responsibilities

Serve as the first point of contact for new clients and external partners
Understand client needs and deliver outstanding customer service
Manage enquiries and case updates using bespoke databases
Handle multiple inboxes and prioritise tasks effectively

About You

Professional and confident telephone manner
Excellent written and verbal communication skills
Strong organisational and time-management abilities
Able to compose clear, well-structured emails tailored to client needs
Comfortable using Microsoft Office and managing digital correspondence

What We Offer

We believe in rewarding our people. Here's what you can expect:



Hybrid working.
25 days holiday plus option to purchase 5 extra days
Pension scheme
Health cash plan
Life assurance
Income protection insurance
Cycle to work scheme
Eyecare vouchers
Career development support within an award-winning law firm

Interested?

Apply today and become part of a team that's transforming legal services for the better.



Please note: Vacancies may close early depending on application volume.