Job Description

Are you a proactive team player with a positive attitude and a passion for delivering exceptional customer service? Do you thrive in fast-paced environments and want to be part of a company that champions innovation, inclusivity, and personal growth? If so, we'd love to hear from you!
About the Role
We're looking for a Customer Legal Administrator with strong administrative skills and a confident communication style. You'll be the first point of contact for new and existing clients, helping them navigate their legal journey with clarity and care. This is a fantastic opportunity to join a dynamic team and make a real impact in people's lives.
This role follows our hybrid working model:

• Working between the hours: 8:00am - 5:00pm on a 35 hour contract.

About Slater and Gordon
Slater and Gordon is a leading consumer law firm with a mission to make world-class legal services accessible to everyone. We're powered by technology and driven by people--supporting our customers every step of the way.
We celebrate diversity, encourage different perspectives, and foster a culture where everyone feels valued. Our values guide everything we do and ensure we're all working toward the same goals.
Key Responsibilities

• Serve as the first point of contact for new clients and external partners

• Understand client needs and deliver outstanding customer service

• Manage enquiries and case updates using bespoke databases

• Handle multiple inboxes and prioritise tasks effectively

About You

• Professional and confident telephone manner

• Excellent written and verbal communication skills

• Strong organisational and time-management abilities

• Able to compose clear, well-structured emails tailored to client needs

• Comfortable using Microsoft Office and managing digital correspondence

What We Offer
We believe in rewarding our people. Here's what you can expect:

• Hybrid working.

• 25 days holiday plus option to purchase 5 extra days

• Pension scheme

• Health cash plan

• Life assurance

• Income protection insurance

• Cycle to work scheme

• Eyecare vouchers

• Career development support within an award-winning law firm

Interested?
Apply today and become part of a team that's transforming legal services for the better.
Please note: Vacancies may close early depending on application volume.

Skills Required