Job Description

12 month fixed term contract

Lavazza Professional is the Business-to-business (B2B) arm of Lavazza Group; as a brand we have grown over the last 120 years from a small Italian artisanal company to an industrial giant. We remain family owned and our passion for quality coffee is coupled with a spirit of entrepreneurship, defined by innovation and a sense of responsibility.

At Lavazza Professional, our goal is to fuel workplace productivity and wellness. We bring high performance vending technologies to offices and factory floors across the UK, partnering with some of the nation's best loved drinks brands.

As a company, we are proud to announce our "Roadmap to Zero", our aim is to completely neutralise the Group's carbon footprint by the end of 2030. With an investment of about EUR50million in the 2020-2023 period, you can be proud to join a company dedicated to sustainability, innovation, and employee development.

The role -

Process Machine orders within Service level agreements

Manage 2 inboxes dealing with both internal and external customer queries

Liaise with our external Logistics Partner

Work alongside the wider Administration team to ensure the customer end to end experience is best in class

Tasks will include (but not exhaustive to) -

Processing various contract type machine orders and returns within lead time

Machine allocation

Manage a complex inbox, ensuring queries are resolved in a timely manner

Inbound and Outbound phone management liaising with Installation crews, Lavazza Technicians, Lavazza Sales and Customers

Review the weekly plan sheet, identifying issues and resolving with the Logistics Partner to ensure all customer orders planned correctly

Customer Focus

Support in National Roll Outs

Focus on reducing delivery and installation failures

Customer Services

Work alongside the wider Administration team, cross training where applicable

Support in business wide projects e.g. new product launches, continuous improvements etc.

Skills

Highly organised and articulate.

Effective time management through a strong multi tasked agenda.

Able to work at a fast pace

Attention to detail

Able to deal with ambiguity

Confident to challenge processes when necessary

Extensive Excel knowledge

Knowledge of Sales Force & SAP preferable

Attention to detail - ESSENTIAL

Competencies

Ability to work in partnership with internal and external stakeholders through effective relationships.

The diligence to ensure deadlines are met

Ability to move between various tasks at speed and re-asses priorities as workload evolves

Reward Me

Competitive Salary

25 days holiday plus eight statutory bank holiday pro rata

Pension Scheme

Private Health Care

Canteen on site

Complimentary Coffee, tea and fruit on site

Ample free parking

Employee social events such as Summer BBQ's, Easter Hunt etc

Plus, a range of health and well-being benefits

The successful candidate may be subject to a DBS check full details can be given

Please only apply if based within the UK due to the interview process

Job Type: Fixed term contract
Contract length: 12 months

Pay: 29,824.00 per year

Benefits:

Canteen Casual dress Company events Company pension Free parking Health & wellbeing programme Life insurance On-site gym Private medical insurance
Work Location: In person