Job Description

Customer Liaison Executive

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Functional area: Manufacturing
Location: UK - United Kingdom
City: Eastbourne
Company name: Edwards Ltd
Date of posting: Nov 18, 2025

Passionate people create exceptional things

Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more.



Were everywhere! Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow.



Here, your ideas are embraced, and you never stop learning. Interested in being part of our team?

Join us on our journey for a better tomorrow

Your role

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An exciting opportunity has arisen for a

Customer Liaison Executive

to join the Edwards team based at Product Company Eastbourne. Edwards has been engineering environments where innovation thrives for more than 100 years.





As a Customer Liaison Executive, your mission is to promote and execute proactive customer service with the internal customer care teams, ensuring we are one step ahead of the status of customer orders so any deviation or customer requests can be communicated in timely manner. You will report to our Planning & Analytics Manager.





You will:


Liaise daily with the production planners to check the production plan is on track and are informed of any deviation so it can be communicated to the customer Lead weekly status meetings with the customer centers to promote healthy working relationships and ensure they are informed Investigate any customer queries (i.e. early order requirements) with the supporting areas and feed back to customer the outcome in a timely manner Communicate any changes in lead times to the customer care teams Communicate and track short shipment status until it is closed Be a central point of contact on all shortages for the department, liaising with purchasing to ensure we have the most up to date information available Have visibility of when permits are in use to understand impact to lead order numbers Review current processes and strive for continuous improvement in collaboration with key stake holders

To succeed, you will need

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Required-

Result orientation, team approach, manual dexterity, reliability, thoroughness An attention to detail and quality mind-set Ability to follow procedures Approachable, adaptable, rigorous, ability to work on own initiative Have a responsible approach to H&S of themselves and others Good interpersonal and team working and collaboration skills Good communication skills - written and verbal Good at time management and organisation Highly motivated - self starter Excellent IT literacy, being a competent user of MS office Familiar with ERP/MRP systems (ideally SAP and Kinaxis)



Desired-


Experience in manufacturing or assembly Lean six sigma belt accredited




We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

In return, we offer

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Culture of trust and accountability Lifelong learning and career growth Innovation powered by people Comprehensive compensation and benefits Health and well-being

Job location

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This role requires you to work on-site at our office in Eastbourne, United Kingdom (GB). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

Contact information

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Talent Acquisition Team: Dominique Whitefoot

Diverse by nature and inclusive by choice

Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.